I got a Apple alert saying my device has 8 viruses and has 72% damage and my phone is going to lock up what do I do

I got a Apple alert saying my device has 8 viruses and 72% damage what do I do

iPhone 11 Pro, iOS 14

Posted on Dec 14, 2020 1:15 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 14, 2020 1:21 AM

Most likely it's a scam attempt. DO NOT respond nor give any personal info.

If your iphone hasn't been jailbroken, it cannot have viruses.

Perform these steps:--> Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch - Apple Support

Then Read this support article:--> Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

Regards

Giulio


2 replies
Question marked as Top-ranking reply

Dec 14, 2020 1:21 AM in response to 906jack

Most likely it's a scam attempt. DO NOT respond nor give any personal info.

If your iphone hasn't been jailbroken, it cannot have viruses.

Perform these steps:--> Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch - Apple Support

Then Read this support article:--> Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

Regards

Giulio


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I got a Apple alert saying my device has 8 viruses and has 72% damage and my phone is going to lock up what do I do

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.