Repair period for iPhones under warranty

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Level 1

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Repair period for iPhones under warranty

I have sent my iphone for repair due to face ID. Issues , and the store in Amman have took the iphone from 20-Jan-2020 and until now they don’t fix the issue yet and they keep promising that your issue will be solved soon by giving you a new device as my device was under warranty .

who will compensate on the time that passed without having a new phone or does that a normal case within apple customers?!

the Iphone purchased in August 2019 XSMAX 256GB having one year warranty

Posted on Dec 14, 2020 4:19 AM

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Answer 1

Dec 14, 2020 4:32 AM in response to yazan98

Only the location you sent the device can help you.

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Answer 2

Dec 14, 2020 3:01 PM in response to yazan98

11 months would be a VERY long time in the U.S., and I would assume Jordan also. Is the place you sent it an official Apple affiliate? If so, contact apple support-Jordan at the following link:

https://support.apple.com/en-jo

If they are just a reseller, then you will have to deal directly with them; Apple would not be involved.

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Answer 3

yazan98 Author

Level 1

8 points

Dec 14, 2020 12:03 PM in response to QuickTimeKirk

Is the duration of 11 months very very long time ?! If we face a delay from authorized resellers, to whom shall we address the issue, or we just to agree with their unlimited time decision ?!

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Repair period for iPhones under warranty

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