Related Article: Contact Apple for support and service

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I cannot delete a mobile payment method on my apple id

I have changed country and updated my payment method but the old mobile payment method still reflects in my apple id. It is preventing me from signing in to my account and downloading any apps. It keeps going in a log in loop. Looking on previous forums I believe it has something to do with my payment options but I cannot delete the old payment method on my account...please help!


MacBook Air 13″, macOS 10.15

Posted on Dec 14, 2020 7:20 AM

Reply
Question marked as Apple recommended

Something to check. If you have a subscription, you need to add the new card, and then promote it to the primary payment method before you can remove the old payment.

Posted on Dec 14, 2020 12:31 PM

1 reply

I cannot delete a mobile payment method on my apple id

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.