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IsraelBrents Author

Level 1

4 points

Reset phone

So i sold a phone and the guy returned it and when i asked what he changed the code to he left and blocked me now im trying to sell it again any idea how to get in it?

iPhone XR

Posted on Dec 14, 2020 1:27 PM

Top-ranking reply

MrBill3

Level 10

103,906 points

Posted on Dec 15, 2020 5:55 AM

Hello,

The short answer is that you set it up as a new phone and then restore from a backup:

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

However, if the original buyer was using the phone, it is likely to be "activation locked" to his Apple ID. You will not be able to resell it again until it is removed.

So when the original buyer returned the phone, you gave him his money back, correct? You will need to contact him somehow to have him remove the activation lock:

Turn off Find My iPhone Activation Lock

Good luck.

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Reset phone

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