a brand new tmobile iphone 7s plus, took out of box after 2 years, now not charging, not starting and on restore via iTune on two laptops is giving 4005 error

a brand new tmobile iphone 7s plus, took out of box after 2 years, now not charging, not starting and on restore via iTune on two laptops is giving 4005 error

iPhone 7 Plus

Posted on Dec 14, 2020 10:48 PM

Reply
1 reply

Dec 17, 2020 7:45 PM in response to calldharm

Hi there calldharm,


Thanks for reaching out to Apple Support Communities. It sounds like your new iPhone is not charging or powering on. We know how important it is to get that resolved. We’ll be happy to help.


You’ve started with some good steps. It sounds like you’re getting stuck at an error. Let’s follow these steps to start with: If you see an error when you update or restore your iPhone, iPad, or iPod. If the issue continues, use these steps, specific to the error: If you see error 9, 4005, 4013, or 4014 when you restore your iOS device. We hope this helps.


Best regards.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

a brand new tmobile iphone 7s plus, took out of box after 2 years, now not charging, not starting and on restore via iTune on two laptops is giving 4005 error

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.