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The iPhone “iPhone” could not be updated. An unknown error occurred (2015).

I have an old iPhone 5s that is stuck in Recovery Mode. Its pretty badly broken and I'm trying to get the old Photos and Videos off of it. My Mac says Software: iPhone Recovery Mode. Then I go through the process of trying to update it through my MacBook. The prompt says: If your iPhone can’t be updated, you will need to restore it to its factory settings. Your Mac will update your iPhone to iOS 12.5 and will verify the update with Apple. It never succeeds, it always fails with the 2015 error. I click update and wait. The battery always shows up red in the beginning, so I have a feeling the battery is unable to charge and I don't know if that could be the issue.

iPhone 5s

Posted on Dec 15, 2020 8:05 AM

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Question marked as Best reply

Posted on Dec 15, 2020 1:14 PM

That error does not show in

Error codes

https://support.apple.com/en-us/HT204770

but hardware would seem to be the problem

Having a new battery fitted would not be possible if the screen is cracked without a new screen

You will be risking a couple of hundred dollars and it may not work in the end.


iPhone Battery Replacement - Official Apple Support


iPhone Screen Repair & Replacement - Official Apple Support



1 reply
Question marked as Best reply

Dec 15, 2020 1:14 PM in response to brionofrad

That error does not show in

Error codes

https://support.apple.com/en-us/HT204770

but hardware would seem to be the problem

Having a new battery fitted would not be possible if the screen is cracked without a new screen

You will be risking a couple of hundred dollars and it may not work in the end.


iPhone Battery Replacement - Official Apple Support


iPhone Screen Repair & Replacement - Official Apple Support



The iPhone “iPhone” could not be updated. An unknown error occurred (2015).

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