the clock freezes and restarts

Question

the clock freezes and restarts

I bought an Apple Watch 3. The clock hung and rebooted. I handed it over under warranty repairs, they didn't find a mistake. When I picked them up from the service in 10 minutes, it all started to happen again! The clock freezes and reboots. What should I do?

Apple Watch Series 3, watchOS 7

Posted on Dec 15, 2020 9:40 AM

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Answer 1

mingoslkd

Community Specialist

Dec 18, 2020 3:51 PM in response to DmitryZikaryan

Hey there DmitryZikaryan,

We'd like to help get your Apple Watch to work smoothly, so let's rule out some basics:

If you're pairing it with a compatible iPhone model, the latest version is iOS 14.3. You can verify which version number is installed within Settings > General > About. Here's a link that'll show how to first back up, then Update your iPhone, iPad, or iPod touch.
We see you have watchOS 7 installed, but the latest version is watchOS 7.2. You can verify which version number is installed within Settings > General > About. Here's a link that'll show how to Update your Apple Watch.
Have both devices been restarted? If not, check out Restart your iPhone and How to restart your Apple Watch.

If you need more help, we recommend reaching out to Apple Support here: Get Support

Take care.

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the clock freezes and restarts

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