WildTurkey1 Author

Level 1

8 points

Can’t find backup file to restore iPhone

My iphone had to go in for repairs, so I prepared the phone per Apples recommendations. Upon completing the iCloud backup and phone resetting back to default it went into the shop. After the repairs I attempted to restore the phone but I could not find the backup file in iCloud. I believe its there based on the memory being used for backup in the iCloud. Could using a different Apple ID cause this? If so, what should I do? I need my contacts, data, etc back.

Posted on Dec 15, 2020 10:37 AM

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5 replies

Level 10

224,778 points

Dec 15, 2020 10:40 AM in response to WildTurkey1

Yes, using a different ID will absolutely cause it. The backup is saved in the iCloud storage belonging to the ID that's signed into the device.

You can't restore from that backup when signing into a different ID.

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Level 10

224,778 points

Dec 16, 2020 1:20 PM in response to WildTurkey1

What is the EXACT error message you're getting?

It sounds to me like you tapped the button to create a new ID instead of signing in with your existing ID.

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WildTurkey1 Author

Level 1

8 points

Dec 15, 2020 10:46 AM in response to KiltedTim

I tried this but it would not allow me to enter that Apple ID.

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Level 10

224,778 points

Dec 16, 2020 7:41 AM in response to WildTurkey1

What do you mean it won't let you enter that ID?

Have you forgotten the password or something?

What is the error message you get?

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WildTurkey1 Author

Level 1

8 points

Dec 16, 2020 12:44 PM in response to KiltedTim

I entered the correct Apple ID but it told me it had already been used.

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Can’t find backup file to restore iPhone

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