filevault

I've just found out I could have sent the report in JPG format that are more legible. Here-attached is the entire report in four (4) JPG files, as follows :

1) Macintosh HD

2) Health indicators

3) Error Log

4) Self-tests

Thanks.

Hi JDO-Apple,

Happy New Year 2021.

Thanks for your response above. You were correct that the decryption may have been hampered by the fact that the Hard drive "went to sleep" after about an hour. I modified the "Computer sleep" settings to ensure that the hard drive remained active, and allowed Filevault to continue decrypting for several days, but the process not only continued to be stuck, but the situation becomes worse every day. The Mac OS and all my softwares run slower and slower, up to a point that I have to wait several minutes, at regular intervals for the keyboard and mouse to respond.

Thanks you though for your response that is surely helpful by reminding me of the need to keep the hard drive active when using Filevault and certain other operations.

Take care and stay safe.

Hi HWTech,

Happy New Year 2021.

Thanks for your response above.

Yes, I restarted the Mac multiple times. Sometimes, it restarted successfully, but without resolving the problems that I was encountering. On some other occasions, the restarting showed signs of failure by displaying endless succession of characters, figures on the screen. I was only able to stop the displays and restart again by pressing down the On/Off button for some seconds until the Mac goes off.

I also ran the Disk Utility First Aid several times, but this has not been able to save the problem, probably due to the fact that the Disk Utility could not temporarily dismount the Hard drive ("Volume could not be unmounted") because it was in use or simply because it is not an external disk.

There is probably an issue with the battery, but I cannot ascertain this : When I restart the Mac after designating an external Hard drive, both MacOS and my softwares appear to be a little bit faster, without completely resolving the problems that I am experiencing.

My current MacOS version currently installed in my MacBook Pro Internal Hard drive is Mac OS X 10.13.6 (Severely malfunctioning)

The version of MacOS that is installed in the external USB Hard disk is Mac OS X 10.12.5. This version works quite better, with the same battery...

I am therefore wondering if my problems are not in relation with successive versions of MacOS, as I regularly update MacOS. Is it not possible that the successive updates of MacOS actually create problems and should not be installed in all Mac ?

Thanks you though for your response that is surely helpful as the issues you have raised provide clues on possible disorder that I may need to check in future.

Thanks, take care and stay safe.

Hi HWTech,

Sorry to have kept you waiting for my response. My Mac was in such a situation that it's now extremely difficult to run it using the in-built Hard drive. I made the health check as you requested. Here-below is a copy of the complete report :

I hope that the format and presentation is OK.

P.S.

1) I’ve had to split the report because it’s too long to be sent at once. I’m therefore sending it in 2 parts ;

2) The disk is still shown as "deciphered" or "deciphering".  Is there any way I can eventually restore an older version of MacOS (example: MacOS 10.12.5) instead of 10.13.6 that is currently running and unable to complete the deciphering?

3) I would like to abandon the on-going deciphering completely. Alternatively, I would like to erase the inbuilt (internal) Hard disk and restore its contents (including my softwares and applications licenses) from a previous backup on a USB-type external Hard disk.

Thanks again for your help.

Part 1: System & drive information :

### SYSTEM INFORMATION ###

Report Timestamp                     : 21 janvier 2021 14:08:57 UTC+1

Report Timestamp (ISO 8601 format)   : 2021-01-21T14:08:57

Application Name                     : DriveDx

Application Version                  : 1.10.1.701

Application SubBuild                 : 0

Application Edition                  : Standalone

Application Website                  : https://binaryfruit.com/drivedx

DriveDx Knowledge Base Revision      : 100/100

Computer Name                        : PowerBook G4 17" de Preston AKIRI

Host Name                            : powerbook-g4-17-de-preston-akiri

Computer Model                       : MacBookPro6,1

OS Boot Time                         : 2021-01-21T13:43:04

Time Since Boot                      : 00h 25m 53s

OS Name                              : macOS

OS Version                           : 10.13.6

OS Build                             : 17G14042

OS Kernel Version                    : Darwin 17.7.0

SAT SMART Driver Version             : N/A

ATA Command Support Tolerance        : verypermissive

N of drives in report                : 1

### DRIVE 1 OF 1 ###

Last Checked                         : 21 janvier 2021 14:06:49 UTC+1

Last Checked (ISO 8601 format)       : 2021-01-21T14:06:49

Advanced SMART Status                : FAILING

Overall Health Rating                : N/A 61.7%

Overall Performance Rating           : AVERAGE 61.7%

Issues found                         : 4

Serial Number                        : 100522PBL400Q7KX9NUV

WWN Id                               : 5 000cca 597f72535

Volumes                              : Macintosh HD

Device Path                          : /dev/disk0

Total Capacity                       : 500.1 GB (500 107 862 016 Bytes)

Model                                : Hitachi HTS545050B9SA02

Form Factor                          : 2.5 inches

Firmware Version                     : PB4AC60W

Drive Type                           : HDD 5400 rpm

Power On Time                        : 24 914 hours (34 months 18 days 2 hours)

Power Cycles Count                   : 26 579

Current Power Cycle Time             : 0.4 hours

=== DEVICE CAPABILITIES ===

S.M.A.R.T. support enabled           : yes

DriveDx Active Diagnostic Config     : Base config [hdd.default]

Sector Logical Size                  : 512

Sector Physical Size                 : 512

Physical Interconnect                : SATA

Logical Protocol                     : SATA

Removable                            : no

Ejectable                            : no

ATA Version                          : ATA8-ACS T13/1699-D revision 6

SATA Version                         : SATA 2.6, 1.5 Gb/s

Bay #                                : 1

I/O Path                             : IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/SATA@1F,2/AppleIntelPchSeriesAHCI/PRT0@0/IOAHCIDevice@0/AppleAHCIDiskDriver/IOAHCIBlockStorageDevice

Attributes Data Structure Revision   : 16

SMART Command Transport (SCT) flags  : 0x3d

SCT Status supported                 : yes

SCT Feature Control supported        : yes

SCT Data Table supported             : yes

Error logging capabilities           : 0x1

Self-tests supported                 : yes

Offline Data Collection capabilities : 0x5b

Offline Data Collection status       : 0x0

Auto Offline Data Collection flags   : 0x0

[Known device                       ]: no

[Drive State Flags                  ]: 0x46000300

[Last State Change Timestamp        ]: 2021-01-21T14:06:49

[Last State Change Flags            ]: 0x46000300

[Last State Change Diff Flags       ]: 0x1

Last Email Report Timestamp          : 2021-01-21T14:06:49

Last Email Report Reason Flags       : 0x46000300

Last Email Report State Change Flags : 0x1

Post to be followed by part 2.

Part 2: Drive information (continued):

=== CURRENT POWER CYCLE STATISTICS ===

Data Read  : 3.0 GB

Data Written  : 567.9 MB

Data Read/Write Ratio  : 5.33

Average Throughput (Read)  : 441.4 KB/s

Average Throughput (Write)  : 77.5 KB/s

Operations (Read) : 87 497

Operations (Write) : 25 455

Operations Read/Write Ratio : 3

Throughput per operation (Read)    : 35.4 KB/Op

Throughput per operation (Write)  : 22.8 KB/Op

Latency Time (Read)  : 0 ns

Latency Time (Write)  : 0 ns

Retries (Read)  : 0

Retries (Write)  : 0

Errors (Read)  : 8

Errors (Write) : 0

=== PROBLEMS SUMMARY ===

Failed Indicators (life-span / pre-fail) : 0 (0 / 0)

Failing Indicators (life-span / pre-fail) : 2 (1 / 1)

Warnings (life-span / pre-fail) : 1 (1 / 0)

Recently failed Self-tests (Short / Full) : 0 (0 / 0)

I/O Error Count : 8 (8 / 0)

Time in Under temperature : 0 minutes

Time in Over temperature : 0 minutes

=== IMPORTANT HEALTH INDICATORS ===

  ID NAME   RAW VALUE  STATUS

    5 Reallocated Sector Count   290   100% Failing

197 Current Pending Sector Count     5    100% Failing

198 Offline Uncorrectable Sector Count   0   100% OK

199 UDMA CRC Error Count   0   100% OK

=== TEMPERATURE INFORMATION (CELSIUS) ===

Current Temperature  : 35

Power Cycle Min Temperature  : 18

Power Cycle Max Temperature  : 36

Lifetime Min Temperature : 5

Lifetime Max Temperature : 48

Recommended Min Temperature   : 5

Recommended Max Temperature  : 60

Temperature Min Limit : -40

Temperature Max Limit : 65

=== DRIVE HEALTH INDICATORS ===

ID | NAME | TYPE | UPDATE | RAW VALUE | VALUE | THRESHOLD | WORST | LAST MODIFIED | STATUS          

   1   Raw Read Error Rate  (Pre-fail  online)   0x330029  87 62   87 21/01/2021 14:06   65.8%  OK          

   2   Throughput Performance Pre-fail    offline     0 100    40     100    21/01/2021 14:06    100%  OK          

   3   Spin Up Time   Pre-fail   online                        2      136    33     136    21/01/2021 14:06   61.7%  OK          

   4   Start Stop Count  Life-span        online     39 221    76      0       76     21/01/2021 14:06   76.0%  OK          

   5   Reallocated Sector Count Pre-fail online   290       100     5      100    21/01/2021 14:06    100%  Failing     

   7   Seek Error Rate            Pre-fail    online      0x0       100    67     100    21/01/2021 14:06    100%  OK          

   8   Seek Time Performance Pre-fail offline          0       100   40      100    21/01/2021 14:06    100%  OK          

   9   Power On Hours           Life-span   online   24 914    44    0      44     21/01/2021 14:06   44.0%  OK          

  10   Spin Retry Count        Pre-fail    online          0        100   60     100   21/01/2021 14:06    100%  OK          

  12   Power Cycle Count    Life-span   online     26 579    84    0       84     21/01/2021 14:06   84.0%  OK          

 160   Vendor Specific         Life-span   online        0x0    100    0      100    21/01/2021 14:06    100%  OK          

 191   G-Sense Error Rate   Life-span   online   0x3B000000000   100   0    100   21/01/2021 14:06    100%  OK          

 192   Power-Off Retract Count  Life-span online 0x800C70096  100   0    100  21/01/2021 14:06    100%  OK          

 193   Load Cycle Count      Life-span   online    2 115 231   1    0     1   21/01/2021 14:06    1.0%  Warning     

 194   Temperature (Celsius) Life-span  online       35    157    0  157     21/01/2021 14:06   78.5%  OK          

 195   Hardware ECC Recovered  Life-span   online    0x0   100    0    100     21/01/2021 14:06    100%  OK          

 196   Reallocated Event Count  Life-span   online    314    100     0    100    21/01/2021 14:06    100%  OK          

 197   Current Pending Sector Count Life-span   online   5      100     0    100    21/01/2021 14:06    100%  Failing     

 198   Offline Uncorrectable Sector Count Life-span  offline    0      100   0    100     21/01/2021 14:06    100%  OK          

 199   UDMA CRC Error Count  Life-span   online           0       200    0   200    21/01/2021 14:06    100%  OK          

 223   Load Retry Count      Life-span   online                0       100     0    100     21/01/2021 14:06    100%  OK         

 254   Free Fall Sensor         Life-span   online         1 528       95      0    95     21/01/2021 14:06    100%  OK          

=== DRIVE ERROR LOG ===

#   | TIME OCCURRED  | ERRORS |  PRIOR COMMAND                         

5     24913 hours      UNC READ DMA EXT

4     24913 hours      UNC   READ DMA EXT

3     24913 hours      UNC   READ DMA EXT

2     24913 hours      UNC   READ DMA EXT

1     24913 hours      UNC   READ DMA EXT

=== DRIVE SELF-TEST LOG ===

self-test log is empty 

End of post/test report

Thank you very much for this your detailed report.

An attempt was made 3 years ago to replace the hard drive, which was still perfectly working then. My aim was to have the original 500 Giga-bytes hard drive replaced with a new hard drive with a double capacity. The operation was not successful. After the replacement of the original hard drive by the Apple Computer specialist in my area, it became impossible to run any of my softwares and applications, even after their re-installment in the new hard drive. The Apple specialist had to re-install the original hard drive back into the laptop.

I've had to buy a new Apple Computer (iMac 27") in late December last year, meaning that I also have to replace all my softwares and applications that appear not to be compatible with the MacOs 10.15.7 that is supplied with it.

I will try to replace my laptop's hard drive myself as soon as I can (since the Specialists in my neighborhood don't appear to know better), so that I can continue to use it as backup computer, in case of emergency (in the event of a failure of my new iMac). I've been using Apple Computers and products for nearly 40 years (yes I am an adept in a way), right from the days of Apple 2C. I was fairly conversant and at ease on problem-settlings/trouble-shootings on them, but the more I use them, the less I am able to cope in terms of technicality. I will try to follow these your advices above, for which I'm grateful.

Thanks you one again for your help, time and patience.

Your contributions in this platform make the Apple Community a nice place to belong.

Take care and stay safe.