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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
iMac is caught in a startup loop sometimes the screen will be gray with nothing on it and sometimes red yellow with access points for various people and ability to turn the computer off with a button. However, the mouse and keyboard do not work. I’m running the most recent OS. Keyboard doesn’t work so I can’t access single user mode.
iMac Line (2012 and Later)
Please refer to Startup Screens Troubleshooting Steps an if you still have a problem, please make an appointment with your local Apple Authorized Service Provider.
Please refer to Startup Screens Troubleshooting Steps an if you still have a problem, please make an appointment with your local Apple Authorized Service Provider.
Mac continues to restart and mouse doesn’t work
