📢 Newsroom Update

Apple’s new MacBook Pro features the incredibly powerful M4 family of chips and ushers in a new era with Apple Intelligence. Learn more >

📢 Newsroom Update

Apple introduces M4 Pro and M4 Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Macprobs101 Author

Level 1

4 points

Macbook just shows a black screen

I was trying to reset my new MacBook because I got a new one. I wanted to delete the info on the drive but it just shows a black screen. What can I do?

[Re-Titled by Moderator]

Posted on Dec 16, 2020 2:33 PM

Reply

Top-ranking reply

Level 10

146,204 points

Posted on Dec 16, 2020 7:40 PM

If your Mac doesn't start up all the way - Apple Support:

"Learn what to do if your Mac can't start up from macOS Recovery."

View in context

Similar questions

1 reply

Top-ranking reply

Level 10

146,204 points

Dec 16, 2020 7:40 PM in response to Macprobs101

If your Mac doesn't start up all the way - Apple Support:

"Learn what to do if your Mac can't start up from macOS Recovery."

Reply

Macbook just shows a black screen

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up