Apple Pay is NOT working on my MacBook Pro 16-inc 2019

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Level 1

14 points

Apple Pay is NOT working on my MacBook Pro 16-inc 2019

Apple Pay works perfectly on my iPhone. Apple Pay does NOT work on my MacBook Pro. I have signed out of iCloud on the MacBook Pro at least 3 times to try and add the credit cards again. I just added the credit cards, I have an Apple Card, a Platinum American Express, and an Amazon Visa card. When I try to pay for something and choose Apple Pay, I get the modal window asking for the Touch ID, I press the Touch ID on the touch bar and the fingerprint fills out, BUT NOTHING HAPPENS! Unless I'm supposed to wait for longer than a minute. What is wrong with Apple Pay on the MacBook Pro? I have tried with the Apple Card as the default and with the Platinum Amex as the default and none of them work. This used to work.

MacBook Pro 16″, macOS 11.1

Posted on Dec 16, 2020 3:50 PM

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Answer 1

frankiec Author

Level 1

14 points

Dec 19, 2020 12:54 PM in response to Alwayswantingtohelp1

Thank you so much for your response. Yes I had checked my billing and shipping address because I had seen this as a possible solution when I was searching. Yes the address is correct. It's the same address as when Apple Pay with Touch ID used to work. I will contact Apple Support with this.

Thank you!

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Answer 2

Dec 19, 2020 11:07 AM in response to frankiec

Hello frankiec,

Thank you for using Apple Support Communities!

We understand from your post that you are unable to make a purchase with Apple Pay using Touch ID on your MacBook Pro. When you use Touch ID your fingerprint fills out but then nothing happens. Make sure that the billing address is correct and the shipping address is correct. If it is, then you may need to contact Apple Support for additional assistance.

Get Support

Best Regards.

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Apple Pay is NOT working on my MacBook Pro 16-inc 2019

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