User profile for user: jq160
jq160 Author
User level: Level 1
5 points

Error connecting to the Apple ID sever

Cann't reset password using appleID and iCloud for my Mac book

MacBook Pro 13″, 10.14

Posted on Dec 16, 2020 9:00 PM

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User profile for user: Eric--F
Eric--F
User level: Community Specialist

Posted on Dec 19, 2020 7:06 PM

Hello jq160,


Thank you for using Apple Support Communities!


Based on what you mentioned, you have some trouble trying to reset your Apple ID password. If this is the issue, follow these steps: If you forgot your Apple ID password.


If you are trying to use your Apple ID to unlock your Mac, you may find some alternatives here: Change or reset the password of a macOS user account


Best wishes!

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User profile for user: Eric--F
Eric--F
User level: Community Specialist

Dec 19, 2020 7:06 PM in response to jq160

Hello jq160,


Thank you for using Apple Support Communities!


Based on what you mentioned, you have some trouble trying to reset your Apple ID password. If this is the issue, follow these steps: If you forgot your Apple ID password.


If you are trying to use your Apple ID to unlock your Mac, you may find some alternatives here: Change or reset the password of a macOS user account


Best wishes!

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Error connecting to the Apple ID sever

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