Hearing Aid Bluetooth Static issue with iPhone 12 Pro

I had an IPhone SE and now an IPhone 12 mini and the static and crawling happened on both. Turning the phone off and then back on resolves the issue temporarily. I have checked with Virgin mobility on different occasions and they verified that their system was ok. It sure gets annoying after a while. I don’t want to purchase another phone

JerDe wrote: "Apple seems to be ignoring this ."

Have you told them about it?:

iPhone Feedback

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Issue is happening with iPhone XR and Oticon hearing aids too. The frequency of interfering sounds/losing connection, the level of discomfort the sounds cause just keeps getting worse. Hearing aid users in a group I am in on Facebook keep getting the run around from Apple customer support and the hearing aid customer support blaming each other. Seems like the common denominator is Apple, not the hearing aid manufacturer. Thank you, @Alancito, for sharing the link for customer feedback. Hopefully enough people use the form that Apple will do something about it.

Just spent 1.5 hours on apple support chat with 2 guys that repeatedly told me to do the very same things their support webpage told me to do;neither any help. Verizon just replaced iphone12 I purchased June 14,2021 for the same problem. That tells me it’s not our hearing aids,as mine were checked by audiologist and are pairing perfectly. Rebooting phone only fix,and its very shortlived. I think I’m going to bite the bullet and buy another iphone6. Everyone says there will be no support for it,but I used my old one forever and never had a problem with it,and for support,I evidently have none now.

I called apple support and they said that Phonak are not supported by apple. The application in their App Store someone put it there but is not created by apple. They say that as per FDA all HA should connect via bluetooth but they are not supported by apple. That is why Phonak HA have those bad connections and issues.

I cannot listen youtube because it cracks and has a lot of interference, also when I am walking like in the park the trees and the

power lines interfere the connectivity. When I bout the Phonak HA, they told me were supported by Apple but what a resource to

be sold.

I spent a lot of money in these HA and are useless for phone calls .Everybody complains the bad connection.

The. Problem is usually looked after if you turn your phone off and than back at the beginning of your day. This being said I believe that Apple and Phonak should get their heads together find the problem and solve it

Same here, with Costco KS 9.0, which is identical to Phonak Marvel.

I spent several hours on chatting and phone call with senior advisors, but they do not know what to do.

The funniest is they keep asking me to do phone calls with senior advisors. How can a severe hearing handicapped, wearing hearing aids with a lot of static noise with iPhone 12, easily do a phone call?

I have also now contacted the Apple via the feedback link about this issue. I am afraid that neither Adaptive or fixed bandwidth helps. Switching from one to the other seems to help, for a while but I think it is the follow up reboot of the Phone I do after changing the config is what may really be what helps (for a while).

Sameasyou wrote: "Wake up apple and listen to a lay person and fix your PHONE"

Sameasyou ~ Here, we're all users like yourself. Send your feedback to Apple via this form:

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I am having the same issue have you resolved this yet.

   I have same problem - static/crackling with my phonic hearing aids...very frustrating - I cannot use aids and my phone same time. Apple - please fix it!

ronniefrombc wrote: "Apple - please fix it!"

Apple isn't here; they're here:

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Mereptah wrote: "Please fix."

We're just users like yourself – ask Apple to fix it here:

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Gary ~ What version of iOS is your iPhone running?...

Find the software version on your iPhone, iPad, or iPod

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dbyrd25 wrote: "...fix it"

We can't fix anything; we're just users like you.

How to contact Apple for accessibility support

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