Apple Support - Malwarebytes and Cleanmymac
I recently communicated with apple support via chat for my late 2015 imac 27" retina, running macos 11.1
I noticed the fans are on more often and louder than it has in the past. I assumed it must be dusty inside, but since cannot open, I asked for advice for cleaning it. (I assume they would say bring it in to apple genius).
Anyway, things took a different turn, the agent asked for a screenshot of my activity monitor, to which she said that I have malware installed. I asked which one, and she said cleanmymac. Now I know that cleanmymac has been controversial in the past, but it IS sold through the apple app store, so how can that be malware? I asked her that, then she said oh well it slows down your computer. Fine enough, however, my mac is actually running quite nicely, and I use the cleanmymac to uninstall apps (as opposed to dragging to trash which leaves lots of files behind).
She then asked me to install malwarebytes to scan for malware. I'm wondering if Apple has a contract with this company, because every agent instructs me to install this software. Needless to say, every time I run it, it finds no malware. However, my computer is now running at a snails pace. I installed the free version so no real time monitoring, but it does seem to add an icon on the upper right hand side of the screen next to the time.
So my questions are
1) Is Cleanmymac officially considered malware by apple? If so, how can they sell it on their app store?
2) Anyone else find that malwarebytes slows down their computer? Is it necessary to have? I have the free version of avira running which does real time scanning.
3) Regarding the loud fan noises, I reset SMC and did the NVRAM and PRAM. Other than spraying compressed air into the vents, anything else I can do?
Thanks
P.S. Respectfully, this isn't a post whether macs need antivirus software or not. Apple support was the one telling me to install malwarebytes, so "macs don't need antivirus" statements aren't really going to help.
iMac 27″, macOS 10.15