You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iphone disabled

I dropped my phone. Glass is not cracked, but I cannot press my sign in numbers.

It now states that my phone has been disabled.

How to fix it?

iPhone 7 Plus, iOS 14

Posted on Dec 17, 2020 12:29 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 17, 2020 12:33 PM

You will need to use a computer to restore the disabled phone which will erase the device. Follow these instructions...

If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

Since you dropped the phone, it may be damaged. Use this link to find a store and make an appointment to have it evaluated and your options explained....

Apple Store - Find a Store - Apple

2 replies
Question marked as Top-ranking reply

Dec 17, 2020 12:33 PM in response to Joey from San Antonio

You will need to use a computer to restore the disabled phone which will erase the device. Follow these instructions...

If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

Since you dropped the phone, it may be damaged. Use this link to find a store and make an appointment to have it evaluated and your options explained....

Apple Store - Find a Store - Apple

iphone disabled

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.