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New iPhone12 Pro Max won't slide open

My device won't slide open, I tried to turn it on, but it is stuck on the slide to power off. It is as if my fingers aren't recognized when I attempt to swipe up or left/right. How do I fix this since I can't access my phone desktop.

iPhone 12 Pro Max, iOS 14

Posted on Dec 17, 2020 3:28 PM

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Question marked as Top-ranking reply

Posted on Dec 17, 2020 4:44 PM

Force restart the iPhone as follows:

  • Press and quickly release the volume up button
  • Press and quickly release the volume down button
  • Press and hold the power button until the Apple logo appears


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Dec 17, 2020 4:17 PM in response to sberman

Yes there is a cancel button, but my main issue is the phone doesn’t respond to any touch features. I couldn’t swipe up for the facial recognition to kick in. So I tried to “reboot” aka restart the device, but in this case it won’t allow me to shut down the device.

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New iPhone12 Pro Max won't slide open

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