Newsroom Update
Tap to Pay on iPhone is now available in Canada. Learn more >
Tap to Pay on iPhone is now available in Canada. Learn more >
Do not disturb remains on outside of the scheduled time frame. Do not disturb remains on despite being turned off in settings. Tried power cycling my iPhone XR that is currently running iOS 14.3 and the off setting is saved but do not disturb is still on.
iPhone XR, iOS 14
I am using alarms like bedtime. Turning Do Not Disturb on and then off in the control center worked by swiping down from the upper right and pressing the crescent moon icon. Despite Do Not Disturb being off to begin with, it appeared to finally clear it from my Lock Screen. Thank you for helping me troubleshoot the issue.
I am using alarms like bedtime. Turning Do Not Disturb on and then off in the control center worked by swiping down from the upper right and pressing the crescent moon icon. Despite Do Not Disturb being off to begin with, it appeared to finally clear it from my Lock Screen. Thank you for helping me troubleshoot the issue.
Hey there, and welcome to Apple Support Communities, across64!
From our understanding, the Do Not Disturb feature is remaining on outside of the scheduled time. We’d be happy to help out!
In some cases, Do Not Disturb can be enabled without being on in Settings when certain conditions are met. For example, if you’re driving, the iPhone will sense that and enable the feature. You can read more about this under “What to expect when Do Not Disturb While Driving is on” at: How to use Do Not Disturb While Driving - Apple Support
In addition, the article above can help “Turn it on and off in Control Center” and if you’d prefer to have this enabled manually you can “Customize features for Do Not Disturb While Driving”.
If this does not occur while driving, let us know more about the situation this occurs in. For example, does it occur only in the morning or at another specific time of the day? Do you see the moon icon on the menu bar at the top of your screen?
Kindest regards!
We appreciate the update, across64!
Just to confirm, are you using any alarms with your device such as Bedtime? If so, is Do Not Disturb enabled there? We want to be sure we check all potential locations that it may be stemming from. If you're not sure, check out "How to change the settings" at: Use Bedtime to track your sleep on your iPhone - Apple Support
If everything looks good there, Contact Apple Support.
Have a great day!
It is happening now in the afternoon while not driving. I do not have a moon icon in the menu bar at the top. I am prompted to dismiss Do Not Disturb each time I go to unlock my iPhone. Do Not Disturb is off in settings and off in the control center.
Actually that only worked temporarily. Do not disturb continues to remain on outside of the scheduled time frame. This has caused so many communication problems that I no longer want this phone and regret paying so much for something that works incorrectly. Who do I speak to about a refund.
We regret to hear that the behavior reappeared, across64.
In this case, we'd recommend that you Contact Apple Support for additional assistance.
Regards.
We're happy to hear that worked for you, across64!
If you have additional questions or concerns, please feel free to reach out here on Apple Support Communities.
Cheers!
Do not disturb remains on
