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User profile for user: Bunyerd
Bunyerd Author
User level: Level 1
10 points

Cant Add Card to Apple Pay on iPhone

So I recently lost my debit card and removed it from Apple Pay and requested a new card from my bank, for the meantime my bank gave me a virtual card to use until my new one arrives. I tried adding the card to my iPhone SE (2020 model) through the BOA (Bank of America) app, and it says “Card Not Added”, however when I retried it in the BOA app again and I had an option to add it to my Apple Watch (Series 3), so I chose it and it added to the wallet on my Apple Watch no problem, but every time whether manually entering it in the wallet app or through the BOA app I get the same message, and since it is on my Apple Watch I’m thinking the problem is on Apple’s end not BOA’s.


thanks for any help.

iPhone SE, iOS 14

Posted on Dec 18, 2020 6:41 PM

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User profile for user: mag_consulting
mag_consulting
User level: Level 1
11 points

Posted on Dec 19, 2020 5:48 PM

Did you have a look at https://support.apple.com/en-us/HT205630 ?

It helps sometimes also to reload /sign out/in) or try on another device if you have one.


Hope it helped


Mato



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User profile for user: askbarnabas
askbarnabas
User level: Level 10
103,895 points

Dec 21, 2020 5:43 PM in response to jaw726

here is a whole list of stuff. skip things you already tried



  1. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
  2. Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. (Change your Apple ID country or region - Apple Support)
  3. Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region)
  4. A passcode is required to use the Wallet app. 
  5. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
  6. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
  7. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support
  • If you need to change your default payment in Wallet or have other issues such as the inability to add passes you can go to these links which covers managing Wallet and wallet use.
  • Add and manage passes in Wallet on iPhone - Apple Support, please note that passes cannot be directly added within wallet, except for QR code enabled passes. For everything else, its done either through the associated app, an email, airdrop or a link in a website.
  • If you get an error that you already have the maximum amount of cards in wallet with less than 22 cards signing out of your Apple ID and back in usually resolves this issue.
  • If you are getting a message to contact the card issuer, call the bank or credit card company who issued you the card to make sure there are no restrictions on the card. 
  • If you are getting a message that Apple Pay services are unavailable at this time, sign out of your Apple ID and back in.
  • How to use Wallet on your iPhone, iPod touch, and Apple Watch - Apple Support,
  • Manage the cards that you use with Apple Pay - Apple Support


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Cant Add Card to Apple Pay on iPhone

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