I have Facebook messenger on safari on my iPhone. But it only loads part of the screen I can’t delete conversations or search for any

How do I fix this and get it back to normal again ?

iPhone XS Max, iOS 14

Posted on Dec 19, 2020 9:49 AM

Reply
3 replies

Dec 22, 2020 3:11 PM in response to nike64

Hi there, nike64.


It appears that Facebook Messenger on the web isn't opening up fully. You report that you're unable to see all of the site, which makes it impossible to search or delete conversations. We're glad to help with this.


Restart your iPhone - Apple Support -- See if restarting your iPhone resolves the issue.


If Safari displays a blank page or quits on your iPhone, iPad, or iPod touch -- Even though the title doesn't exactly match your issue, the steps in this article may help.


If this doesn't correct the problem, please answer the following questions:

Which iPhone are you using, and which iOS is it currently on?

Does the site work fine in another browser?

When did this issue appear?


All the best.

Jan 2, 2021 10:30 AM in response to nike64

Thank you for trying those steps and getting back to us, nike64. It's appreciated.


We have a couple of other steps for you to try.


How to back up your iPhone, iPad, and iPod touch - Apple Support -- Before you proceed, we recommend having a recent backup of your iPhone XS Max.


Update your iPhone, iPad, or iPod touch - Apple Support -- See if updating your iPhone to iOS 14.3 resolves the issue.


If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support --  If the issue persists, we'd like you to reinstall iOS. Place your device in recovery mode using the steps provided. When you're presented with options, please choose "Update" and not "Restore". Once the process has completed, see if the issue has been resolved.


Get Support -- If updating/reinstalling didn't resolve the issue, please contact Apple Support. Choose Apps & Features > App doesn't work as expected to start the conversation.


Cheers!

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I have Facebook messenger on safari on my iPhone. But it only loads part of the screen I can’t delete conversations or search for any

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