iPhone 12 only supports Apple products, according to Geek Squad

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iPhone 12 only supports Apple products, according to Geek Squad

On 11/22/2020, I upgraded to iPhone 12. It appears Anker SoundCore earbuds is not compatible with my new phone.

According to Geek Squad, and after extensive research, it appears Apple iPhone 12 is designed to work only with Apple products.

Anyone having the same issue?

It is like Apple is saying, if you want an Apple iPhone 12, you MUST buy Apple products, including Apple AirPods.

If Apple only wants Apple products compatible with its products, fine, it's their choice....If Apple disclosed this information beforehand, I would have not purchased this phone.

Posted on Dec 19, 2020 11:04 AM

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Answer 1

taiky Author

Level 1

9 points

Dec 21, 2020 9:32 AM in response to ChrisJ4203

The Anker rep walked me through resetting the earbuds and now the earbuds work with my iPhone 12.

Thanks, again, all, for your help.

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Answer 2

stedman1

Level 10

264,424 points

Dec 19, 2020 11:19 AM in response to taiky

Has the Anker device been deleted from the the other iDevices you name?

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Answer 3

taiky Author

Level 1

9 points

Dec 21, 2020 10:10 AM in response to ChrisJ4203

Yes, the Anker Soundcore earbuds now work with my iPhone 12.

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Answer 4

taiky Author

Level 1

9 points

Dec 19, 2020 11:28 AM in response to Johnathan Burger

That's good to know that your Sony and Samsung earbuds work on your "iphone 12".

in addition to searching the net, I have Geek Squad Tech Support. The tech I worked with for about an hour yesterday on the phone went through several steps, including shutting down my MacBook, making sure my Apple TV was off; iPad was off, no other phones were on, restarted iPhone 12, made sure SoundCore ear buds were fully charged and in sync. I even twirled twice and clicked my heels...

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Answer 5

taiky Author

Level 1

9 points

Dec 19, 2020 11:30 AM in response to stedman1

I haven't deleted from other devices, but I can give that a try. Thank you for the suggestion.

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Answer 6

ChrisJ4203

Level 10

236,291 points

Dec 19, 2020 7:32 PM in response to taiky

You're welcome.

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Answer 7

ChrisJ4203

Level 10

236,291 points

Dec 21, 2020 9:50 AM in response to taiky

So, you are saying that Anker earbuds will work with Apple's iPhone 12?

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Answer 8

taiky Author

Level 1

9 points

Dec 19, 2020 11:15 AM in response to Johnathan Burger

Johnathan, you have a new "iPhone 12" and Anker SoundCore? If so, I'd welcome knowing the steps. I can use my SoundCore with my old iPhone 10, my iPad, MacBook Air, my husband's iPhone 9. Just not on the new "iPhone 12".

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Answer 9

Dec 19, 2020 11:05 AM in response to taiky

You were lied to.

iphones work with any Bluetooth headphones.

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Answer 10

Dec 19, 2020 11:18 AM in response to taiky

I have several different models of Sony wireless earbuds and Samsung earbuds that work just fine on my iphone 12.

I don't own any Anker earbuds.

What troubleshooting have you tried?

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Answer 11

stedman1

Level 10

264,424 points

Dec 19, 2020 11:32 AM in response to taiky

My suggestion is based on the fact that a Bluetooth device will have a limited number of devices that it can be associated with at any given time. Good luck.

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Answer 12

taiky Author

Level 1

9 points

Dec 19, 2020 11:42 AM in response to stedman1

Thank you for the tip! Good to know.

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Answer 13

ChrisJ4203

Level 10

236,291 points

Dec 19, 2020 11:44 AM in response to taiky

You may also want to contact Anker support. They are the company that manufacturers the device, and would be more qualified to provide service to their device than the Geek Squad.

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Answer 14

taiky Author

Level 1

9 points

Dec 19, 2020 11:48 AM in response to ChrisJ4203

Good idea, I will do that. Thanks!

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iPhone 12 only supports Apple products, according to Geek Squad

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