Brand New Macbook Pro 16, first time try and will not start

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Level 1

8 points

Brand New Macbook Pro 16, first time try and will not start

When I unpacked my new Macbook Pro 16 I read the included document and plugged in the charger to charge it before attempting setup. A day later I have opened it up and it won't start up. As advised online Apple Support, I held down power button for 10 seconds and then pushed it normally, nothing....

Brand new $2700 computer and it does not work....help..... and Apple support is not available for chat support and does not take calls on weekends....any ideas appreciated.

Mac Pro

Posted on Dec 19, 2020 12:05 PM

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Answer 1

Top-ranking reply

MichelleT18

Community Specialist

Dec 22, 2020 4:25 PM in response to MexRaider

Hi MexRaider,

Welcome to the Apple Support Communities! We understand that your new MacBook Pro won't power on even after holding down the power button for 10 seconds. We know it's been a few days since you asked this question, and wanted to check in if it's still occurring?

If your Mac still won't power on, let's try to reset the SMC next:

How to reset the SMC of your Mac - Apple Support

Let us know what happens from here.

Take care.

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Answer 2

MexRaider Author

Level 1

8 points

Dec 22, 2020 9:51 PM in response to MichelleT18

Went to the Apple Store in Chandler Az today ( 8.5 hrs. each way) and they were able to run a program that enabled the computer to start...can't wait to set it up tomorrow.)

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Answer 3

Dec 23, 2020 9:05 AM in response to MexRaider

Hi MexRaider,

Glad to hear that your Mac is up and running thanks for letting us know the solution. Please reach out if you have questions in the future.

Have a great rest of your week.

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Brand New Macbook Pro 16, first time try and will not start

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