Same problem with mine. I sent it back and here is their response:
"Your product has arrived at our repair center, but our technicians were unable to process your repair request. We will return your product to you with a letter providing you with more information. If you have any questions Regarding this letter, please feel free to contact Apple Support to see what solutions are available. Be sure to use the same repair number. We apologize for the inconvenience caused. "
Hope this is a joke !?
So I'm confusing and wanting to waste time unnecessarily according to you?
So, according to your technicians, is there no problem with this phone in terms of contrast and colors? I must be colorblind then because I myself am going to compare my phone in 3 different stores with other Iphone 12s (not pro). Even the vendors present all agreed with my observation!
It's strange though ... or contagious.
I suspect it will have no consequences for your shareholders, but you are losing an "old" customer and his entire family equipped with Apple throughout its range.
At the cost of your equipment I find that dismal. Note, on "leboncoin" it will sell very well ...
Before that I will try one last chance by turning to my operator.
Steve Jobs must be turning in his grave.