Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Voice Memos update brings Layered Recordings to iPhone 16 Pro and iPhone 16 Pro Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Suazo5 Author

Level 1

4 points

Do I need to remove the screen protector before returning an iPhone?

Am I required to remove a screen protector before returning an IPhone for a refund?

[Re-Titled by Moderator]

Posted on Dec 20, 2020 5:23 AM

Top-ranking reply

lobsterghost1

Level 10

152,258 points

Posted on Dec 22, 2020 7:45 AM

While I don't believe its a written requirement, I remove screen protectors and the sim card before I turn in any phone.

If you are mailing the phone back, make sure you take photographs of the phone from all angles in case there is any dispute about the device once received.

View in context

Do I need to remove the screen protector before returning an iPhone?

Similar questions