Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Painfully Slow 2019 iMac

Problem: Beachballing

Description: Beachballing is the main thing

EtreCheck version: 5.6.4 (5222) Report generated: 2020-12-20 21:37:14 Download EtreCheck from https://etrecheck.com Runtime: 7:48 Performance: Below Average Sandbox: Enabled Full drive access: Disabled Problem: Beachballing Description: Beachballing is the main thing Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. Low performance - EtreCheck report took an unusually long time to run. Limited drive access - More information may be available with Full Drive Access. Hardware Information: iMac (Retina 4K, 21.5-inch, 2019) iMac Model: iMac19,2 3.6 GHz Quad-Core Intel Core i3 (i3-8100) CPU: 4-core 8 RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/ChannelA-DIMM0 - 4 GB DDR4 2400 BANK 2/ChannelB-DIMM0 - 4 GB DDR4 2400 Video Information: Radeon Pro 555X - VRAM: 2 GB iMac (built-in) 4096 x 2304 Drives: disk0 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 7 volumes) disk1s1 - Macintosh HD (APFS) [Fusion Drive] (Shared - 22.68 GB used) disk1s1s1 - Macintosh HD (APFS) (Shared - 22.68 GB used) disk1s1s1 - Macintosh HD (APFS) (Shared - 22.68 GB used) disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 106.03 GB used) disk1s3 - Preboot (APFS) [APFS Preboot] (Shared - 282 MB used) disk1s4 - Recovery (APFS) [Recovery] (Shared) disk1s5 - VM (APFS) [APFS VM] (Shared - 5.37 GB used) disk1s6 - U****e (APFS) (Shared - 111 MB used) disk2 - Seagate Ultra Slim PL 1.00 TB External USB 5 Gbit/s USB disk2s1 - B****p (MS-DOS FAT12) 1.00 TB (630.94 GB used) Mounted Volumes: disk1s1 - Macintosh HD [Fusion Drive] 1000.00 GB (Shared - 22.68 GB used, 864.66 GB free) APFS Mount point: /System/Volumes/U****e/m**1 Partitions: disk1s1s1 disk1s1s1 - Macintosh HD 1000.00 GB (Shared - 22.68 GB used, 875.40 GB available, 864.66 GB free) APFS Mount point: / Read-only: Yes disk1s2 - Macintosh HD - Data [APFS Virtual drive] 1000.00 GB (Shared - 106.03 GB used, 875.40 GB available, 864.66 GB free) APFS Mount point: /System/Volumes/Data disk1s3 - Preboot [APFS Preboot] 1000.00 GB (Shared - 282 MB used, 864.66 GB free) APFS Mount point: /System/Volumes/Preboot disk1s5 - VM [APFS VM] 1000.00 GB (Shared - 5.37 GB used, 864.66 GB free) APFS Mount point: /System/Volumes/VM disk1s6 - U****e 1000.00 GB (Shared - 111 MB used, 864.66 GB free) APFS Mount point: /System/Volumes/U****e disk2s1 - B****p 1.00 TB (630.94 GB used, 369.26 GB free) MS-DOS FAT12 Mount point: /Volumes/B****p Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Big Sur 11.0.1 (20B50) Time since boot: Less than an hour Notifications: Notifications not available without Full Drive Access. Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded Details: Exact match found in the legitimate list - probably OK System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 177 Apple tasks [Running] 137 Apple tasks [Other] One Apple task System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 176 Apple tasks [Running] 146 Apple tasks [Other] One Apple task Launch Agents: [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2020-10-28) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-07-28) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-28) [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2020-06-24) Launch Daemons: [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2020-10-28) [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-07-28) User Launch Agents: [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-06-24) [Loaded] com.google.keystone.agent.plist (? 0 - installed 2020-10-28) [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-10-28) Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2020-10-28) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access Backup: Time Machine Not Configured! Performance: System Load: 1.12 (1 min ago) 1.19 (5 min ago) 1.22 (15 min ago) Nominal I/O speed: 5.16 MB/s File system: 41.04 seconds Write speed: 41 MB/s Read speed: 76 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 8 % Idle: 89 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheck 19.48 % (App Store) Other processes 18.47 % (?) Google Chrome 3.43 % (Google, Inc.) suggestd 0.28 % (Apple) pkd 0.11 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Adobe Illustrator 317 MB (Adobe Inc.) EtreCheck 209 MB (App Store) Google Chrome 157 MB (Google, Inc.) App Store 129 MB (Apple) Adobe Photoshop 2020 56 MB (Adobe Systems, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 5 MB / 90 KB (?) Mail.app 222 KB / 9 KB (Apple) Notes 15 KB / 3 KB (Apple) com.apple.WebKit.Networking.xpc 14 KB / 3 KB (Apple) rapportd 1 KB / 870 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 17 MB Used RAM: 5.68 GB Cached files: 2.31 GB Available RAM: 2.32 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-11-21 macOS Big Sur (11.0.1) 2020-11-21 macOS 11.0.1 (11.0.1) 2020-11-21 MRTConfigData (1.72) 2020-11-27 Voice Update - Nora (1.14.4) 2020-11-30 Bible - The Word of Promise (7.3.000) 2020-12-02 Keynote (10.0) 2020-12-16 iMovie (10.2.2) 2020-12-19 XProtectPlistConfigData (2137) 2020-12-20 EtreCheck (5.6.4) Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report


iMac 21.5″, macOS 11.0

Posted on Dec 20, 2020 9:47 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 20, 2020 10:36 PM

Technically there is nothing wrong with the computer, what is wrong though is you purchased the wrong computer for your needs and bought it based on its price instead. Your computer was designed for only surfing the net and doing e-mail and not much else. However, you have professional grade applications on it which overtax its capabilities. The 2 major bottlenecks are it has 8GB of RAM which is considered the bare minimum to run Mac OS. This is evidenced by only having 17 MB of available RAM which is almost nothing. Next, your machine is bottlenecked by only having a 5400 RPM HD. Technically you can have the RAM upgraded to 16 GB or more however that requires a 100% disassembly of the computer if you can find anyone to do it. The HD should be bypassed altogether though, you can do this by buying an external SSD such as https://eshop.macsales.com/shop/owc-envoy-pro-ex-thunderbolt-3 and then using a cloning app such as SuperDuper! or Carbon Copy Cloner to clone the internal HD to the new SSD. Then you can use the internal HD for additional storage. This is the ONLY thing that will make much of a difference on your computer. 


As I see it you have 3 options available.


  1. Replace the computer and this time buy a 21.5" with a bare minimum of 16 GB of RAM (32GB is better) and the largest SSD you can possibly afford. 
  2. Keep the existing machine the way it is.
  3. Spend some money and buy an external SSD and use that as described above.


Sorry to sound critical but the advice provided is what I would recommend.

4 replies
Sort By: 
Question marked as Top-ranking reply

Dec 20, 2020 10:36 PM in response to PainfullySlow2020

Technically there is nothing wrong with the computer, what is wrong though is you purchased the wrong computer for your needs and bought it based on its price instead. Your computer was designed for only surfing the net and doing e-mail and not much else. However, you have professional grade applications on it which overtax its capabilities. The 2 major bottlenecks are it has 8GB of RAM which is considered the bare minimum to run Mac OS. This is evidenced by only having 17 MB of available RAM which is almost nothing. Next, your machine is bottlenecked by only having a 5400 RPM HD. Technically you can have the RAM upgraded to 16 GB or more however that requires a 100% disassembly of the computer if you can find anyone to do it. The HD should be bypassed altogether though, you can do this by buying an external SSD such as https://eshop.macsales.com/shop/owc-envoy-pro-ex-thunderbolt-3 and then using a cloning app such as SuperDuper! or Carbon Copy Cloner to clone the internal HD to the new SSD. Then you can use the internal HD for additional storage. This is the ONLY thing that will make much of a difference on your computer. 


As I see it you have 3 options available.


  1. Replace the computer and this time buy a 21.5" with a bare minimum of 16 GB of RAM (32GB is better) and the largest SSD you can possibly afford. 
  2. Keep the existing machine the way it is.
  3. Spend some money and buy an external SSD and use that as described above.


Sorry to sound critical but the advice provided is what I would recommend.

Reply

Painfully Slow 2019 iMac

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.