iphone XS Max wont sync on Imac running catalina

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iphone XS Max wont sync on Imac running catalina

Since I installed Catalina my problems with my iMac and iPhone have begun.

When I connect my iPhone XS Max (IOS 14.2) using an Apple USB cable to my iMac (Late 2013) running Catalina 10.15.7 (19H114). The only option I get is restore iPhone and update (which is greyed out). So I can only click restore and not update. I don't want to restore the iPhone is there any other way to overcome this situation. I have tried restarting the iPhone, resetting it etc. to no effect. Please help.

iPhone XS Max

Posted on Dec 21, 2020 6:53 AM

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Answer 1

iDani_

Community Specialist

Jan 24, 2021 7:40 AM in response to Tellferoz

Howdy Tellferoz,

It sounds like you're unable to sync your iPhone with your iMac. You’re in the right place to find a resolution.

It seems as if your computer sees your iPhone as possibly being in recovery mode. If restarting your iPhone and Mac didn't help, test in safe mode and see if the issue continues there:

How to use safe mode on your Mac

You may be able to find some useful steps in this article as well:

If you see an error in Finder or iTunes on your computer

Take care!

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iphone XS Max wont sync on Imac running catalina

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