Previous 1 2 3 4 Next 398 Replies Latest reply: Feb 1, 2015 10:53 PM by barkatfromattingal Go to original post Branched to a new discussion.
  • blakeables Level 1 Level 1 (0 points)
    I've also been having this issue for a few days. I got a reply from apple this morning saying that the person taking care of my issue only works from Friday to Tuesday and that they have asked for assistance from someone else because they can't fix the problem themselves. I like getting a reply but getting one that doesn't respond to the problem is completely useless.
  • nagoya66 Level 1 Level 1 (0 points)
    Same problem here too! I have read many people's information but nobody seems being successful to this problem.
  • nagoya66 Level 1 Level 1 (0 points)
    NOW I CANNOT EVEN PURCHASE FREE APP NOR FREE UPDATE!!!!
  • blakeables Level 1 Level 1 (0 points)
    If you go to the apple.com/store and log in to your account (top right) you can delete your card information. That will allow you to download free stuff and updates in the app store. Oddly you can verify your card on the apple store, but when you go to the app store it will decline your card again.
  • AFFALIN Level 1 Level 1 (0 points)
    Same problem. =(
  • Milonius Level 1 Level 1 (0 points)
    same problem here.

    I was using a paypal account to purchase apps for more than a year and songs for a few years, and now all of a sudden iTunes will not confirm Paypal, MC or Discover.

    Setting up a Paypal account seems fine from Paypal's end, as I get confirmations of the autopayment with iTunes, but in the iTunes, it declines it.

    I have filed a complaint/issue with Apple via the Apple.com website and got confirmation of the submission via email. But I have not heard back from them within the promised 48 hours for feedback. It's been more than 3 days now.
  • nagoya66 Level 1 Level 1 (0 points)
    Thanks! I don't know why but I could update and download free app without doing anything after that...Hoped it solved all but nothing change for purchasing.
  • AFFALIN Level 1 Level 1 (0 points)
    ...same problem. Payment was declined. ***. =(
  • beninho Level 1 Level 1 (0 points)
    This is ridiculous. How does Apple not have an answer for this?? I bought my iPhone 3GS on Friday and was able to download free and paid apps without any problems until Sunday morning (8/29). Then, all of a sudden Sunday night, I get a message that my payment method had been declined. I double-checked the info, tried any possible card I own (including bank debit card), and NOTHING works. It just keeps telling me "Your credit card was declined. Please try another payment method."

    I have called my bank and my credit card companies, and none of them know of any issues. They also don't see any declined authorization requests. Hence, this must be an Apple problem!

    I have also double-checked the billing address and tried every possible variation, with no luck. NOTHING WORKS... not even downloading free apps!!

    My iPhone has become completely useless. If I wanted a phone without apps, I would have bought a Nokia!

    CAN SOMEBODY FROM APPLE PLEASE LOOK INTO THIS??? I have e-mailed customer service, but so far no response, and I am afraid that once they do respond, I just get their standard "we're sorry. we're working on it." e-mail...!
  • hkmcpoop Level 1 Level 1 (0 points)
    Exactly the same issue, almost the same timeframe.....:(
  • AFFALIN Level 1 Level 1 (0 points)
    Esterday... from Apple Support.


    In order to fix this problem we are going to need to completely remove the credit card information using your device and then add it back on the same device. Here is a set of simple instructions that will show you how to get
    the credit card removed from your account using your iPhone:

    1. Open Settings on your iPhone

    2. Scroll down and select "Store"

    3. Select "View Account"

    4. You will see a prompt telling you that you need to sign in. Hit continue and enter your account name and password in the next window that pops up.

    4. Select the section that shows what credit card you have on file

    5. You will be brought to a screen that shows your credit card information and your billing information. Tap the Credit Card and set it to "None"

    6. Hit Done.

    Once the credit card information is removed, follow these simple steps to add the credit card back to the account using your iPhone:

    1. Open Settings on your iPhone

    2. Scroll down and select "Store"

    3. Select "View Account"

    4. You will see a prompt telling you that you need to sign in. Hit continue and enter your account name and password in the next window that pops up.

    4. Select the section that shows what credit card you have on file

    5. You will be brought to a screen that shows your credit card information and your billing information. Tap whichever option your credit card is (Visa, Mastercard, etc.)

    6. This will then open up the option to add your credit card number, security code and expiration month and date. Fill out the information and hit Done.

    Hopefully now, we should have this all taken care of. I trust this shouldn't be a problem for you anymore. However, if you need any additional clarification or just have questions about what we have done here, Please let me know. I'd be glad to go over this further with you.


    P.S. I did it, but... nothing. =(
  • beninho Level 1 Level 1 (0 points)
    For anybody else reading this, don't waste your time I guess... I just tried the same steps as listed above, but it still says "Your payment method was declined. Please enter another payment method." when I try to add the card back on (or any other card, for that matter).

    Gee, thanks Apple!
  • topmike Level 1 Level 1 (0 points)
    This problem has appeared in several posts. I am having the same problem with PayPal and credit cards. I cannot download free applications or purchase apps. I deleted my credit cards, deleted my link to PayPal all with the same problem. The only solution I recommend for everyone to do is email Apple Support here:

    http://www.apple.com/support/itunes/contact.html?form=account&topic=iTunes%20Sto re%20Account%20and%20Billing&subtopic=Managing%20your%20Account

    Lets hope they get this fixed soon!
  • Jeremiuh Level 1 Level 1 (0 points)
    Same problem here! I called my bank and they say it was declined because it was the wrong pin #! Apple isn't even asking for a pin #!
  • Jeremiuh Level 1 Level 1 (0 points)
    Is this an apple problem or an iPhone 4 problem?
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