Previous 1 11 12 13 14 15 Next 418 Replies Latest reply: Mar 31, 2016 6:09 AM by nabat93 Go to original post Branched to a new discussion.
  • Rizzler78 Level 1 Level 1

    I have had the same problem since Tuesday, downloaded apps fine from the App Store fine on Monday but since then i am getting the "payment declined" message. I have checked, rechecked and added my card details again and still this problem. Is there anyone i can contact or is this going to resolve itself?


    It happened to me a few months ago but then righted itself.


    Very frustrating.

  • Jess315 Level 1 Level 1

    I don't think it is resolving on its own. As far as contacting someone, good luck! I sent an email to only god knows who from a link I stumbled upon on the apple website explaining my situation, the response I got back was to use a different credit card, which I had already tried with failed attempts and their other "solution" was to just go out and buy an itunes gift card and go about it that way! Seriously!! I live on my ipod and that is what I finally had to do if I wanted to download anything. That was 2 months ago and I am still having to buy myself gift cards if I want to get anything. I'm OVER it. Best of luck to you, I did read somewhere on here from a year ago that someone went under acct settings and entered a new email etc, essentially setting up a new acct and it started excepting their card again after that?!?

  • dopey623 Level 1 Level 1

    This experience was ver frustrating. The  red problem box popped up indicating that my credit card was not acceptable. I contacted my bank and they said itunes approved it 8 times. So then I contacted support but getting through to a live person was nearlt impossible and they redirected me to online support. That is fine except I do not know what my operating system is but really? I do not care. I kept trying and finally got through to a person. They said it was my address was not coinciding with the bank. I told the support I have made several purchases without encountering this problem. I tried changing - eliminating my 2nd  ( the street address)- no luck. It turned out as my town has 2 zipcodes it was coming up as a wrong zipcode. Problem solved 

  • dopey623 Level 1 Level 1

    Check your address and zipcodes to make sure they are the same as on your bank statement

  • ajturk Level 1 Level 1

    It's actually so simple fix, can't believe support folks could't help me with this problem since last month.. Finally I have figured it out and now all works:)


    The problem begins if you recently changed your computer or downloaded itunes to a new computer. Basically if you authorized two computers it is very likely that you will have this problem. Just go to your old computer deauthoritize the computer and REMOVE Itunes from that computer. Then go to your new computer and edit your itunes account payment info. AND HERE WE GOOOO. Hope this helps. BEST

  • AKASH'S IPOD Level 1 Level 1

    I bought a new ipod (4g) recently....any how i have created my apple id and verified it.but when it comes to download application from istore.they asked for my card information...i m sharing correct information but error comrs lik ths only "your payment method was declined.plz enter valid info. somebody plz help me.

  • KidSamson Level 1 Level 1

    I am getting the same problem. I have tried all of the above except checking with my bank, I am hoping that is it. But what really ****** me off is the fact that I can't update my apps that have been payed for or which are free, neither can I download new free apps. Apple should really fix this problem. Very tempeted to completely drop apple products and use android instead.

  • howzdis Level 1 Level 1

    Yep Im starting to think screw apple aswell they dont seem to care for there customers & neither do they listen or fix problems the company is getting worse & worse & all they seem to care for is money & selling bullcrap products that are full of problems.Im quiet frustrated & annoyed off with apple & i think there soon to loose me as a customer anyone esle would be wise to do the same unless your happy with a company that doesnt care for you & fix there products.


    P.S haha i guess they dont like ppl saying there pisssed off with aple , my post got censored lol.

  • Meakin30 Level 1 Level 1

    OMG I've finally sorted this after days of searching and contacting support and getting nowhere...I was using my usual card when it kept getting declined, I tried 2 other cards and got the same declined message, I was only trying to update apps for free so couldn't understand why it was being declined, then I thought about how the iPhone bill comes days after purchasing things so thought maybe there wasn't anything in the account at the time of them deciding to take it, there was a few quid in my account that I use for apps so tried transferring more in to it...and finally that solved the problem, I attempted to download a free app and it worked, I then checked my bank and £9 had come out, so obviously that amount was still owed from previous downloads, could of been from up to a week ago as that's how long it can take up to for them to take it, not sure if that's the reason for everyone but that's what solved the problem in my case, like me u might have some money in the account and only be downloading free apps but if previous bills haven't been took out yet it will stop u from doing anything further at the app store, hope that helps as I know it's frustrating as **** getting no response from apple.

  • Sam_aspinall Level 1 Level 1

    Apple need to get this sorted causing a lot of problems and is really anoying

  • DIB007 Level 1 Level 1

    Thank you Meakin30.  This solved it for me. I had bought an app about a week ago and and no payment had been taken until I just tried to download another one. I had the money at the time but none in my account just now so couldn't download anything even free apps!  Moved some money into my account and bingo all working again and payment taken immediately. Thanks again for figuring it out.

  • Clo9120 Level 1 Level 1

    I get the message ur payment method has been declined please enter a new one.... All that happened was my money went in a day later than usual so payment didn't go through now I can't buy anything else!!! Sort it out apple I'm fed up with all this now istore doesn't work most of the time and now it is for a minute I cant buy anything!!! I thought iPhones were meant to be awesome!!! Sick and tired of this do u want my money or not?????

  • m_gol Level 1 Level 1

    It happened to me, too... Yesterday everything was fine; now I can't even upgrade free apps. :(

  • m_gol Level 1 Level 1

    Oh, this time it was my fault.

  • Arazara Level 1 Level 1

    Im tired with this problem,APPLE! Your devices are super but your stor and all this problems are ****!

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