Previous 1 2 3 4 5 Next 402 Replies Latest reply: Apr 11, 2015 6:19 AM by Gustas Go to original post Branched to a new discussion.
  • Z0n Level 1 Level 1 (0 points)
    Apple service is terrible. I wish I'd never gotten started with iTunes. Not only will it not accept my card, I purchased a gift card and it won't let me redeem that. And since the iPod assigned to the account died, I don't have my serial number to even reach support online. Added to the fact that they don't like to work very often in customer support. In short, even when you prepay they won't let you buy songs
  • DanielSemper Level 1 Level 1 (0 points)
    I am having the same problem even though I use PayPal (and I have used it for 3 years with no problems).
    I cannot buy or update anything now. T_T
  • Funnydemon Level 1 Level 1 (0 points)
    Same problem here. Sent an email to apple about 1 weeks ago, received nothing. Apple *****. At least you should give us an explanation =.="
  • proxx Level 1 Level 1 (0 points)
    its been 4 days. Still they haven't replied. This is just stupid.

    Has anybody been able to get apple to unblock your itunes account?

    apple staff must be idiots, there are already several threads here with thousands of people reading them, yet they are not fixing the problem.

    idiots!
  • Jesse in Korea Level 1 Level 1 (0 points)
    Grrr.. i have tried at least different cards and even PayPal!! Still ALLLLLLL DECLINED. I submitted trouble ticket. Just waiting for a reply to it.

    I dont' get it.. Cant even download updates or BUY anything!!!

    I can't buy any thing from iTunes.... Apple?... need to fix this.... loosing money here.....!
  • luckyhanoian Level 1 Level 1 (0 points)
    add me to this unlucky list of unhappy itunes account holders...worse yet is NO customer support for this issue...i'm ready to dump apple products...
  • lizandvk Level 1 Level 1 (0 points)
    You can add me to the list as well. I think its outrageous that I cannot even update my applications due to this glitch. Never mind wanting to actually purchase something!!! Has anyone heard from Apple a remedy that actually works???
  • cpaw1122 Level 1 Level 1 (0 points)
    hi everyone--posted this in a similar thread:

    I'm having the same problem, so I called my bank to ensure that my info was right (which I knew it would be!). She asked me "are you having problems making purchases?" and I mentioned only with iTunes and even on downloading free content, since my card is connected to the iTunes account.

    Turns out it's a known problem with iTunes and some credit cards. According to what she said--iTunes performed an upgrade and they've been having this issue since (maybe a few days ago). Hopefully this will be fixed soon... since I just bought an iPad last night and can barely use it!!!!

    So, basically I would imagine there is no work around on the consumer end....
  • Jeremiuh Level 1 Level 1 (0 points)
    Evientally I just got a crap iPhone 4. After playing with it more and more I've realized more and more problems. My camera locks up and restarts my phone every time I try to use it, my FaceTime doesn't work whatsoever. It still had the hold icon there. And I'm having the problem downloading ANY apps from iTunes. I'm at the apple store now and I had to make an appointment to see tech. Support. Apple is getting more and more rediculous. Starting to regret even waiting on this iPhone 4. It's not all that. At least mines not. I have had an iPhone since they first came out and, for the most part, loved it. Thought I could never have another phone, but I'm starting to think I may have been just as happy, if not happier with AT&T's new Droid or another similar phone. VERY DISSATISFIED with Apple right now.
  • Elaine Harris Level 1 Level 1 (0 points)
    Thisisthe reply I got from Apple (I still cant useit)

    Hello Elaine,

    My name is Max and I am happy to assist you today. I understand that you are having issues with billing and iTunes.

    Finding a solution for you is important to me, so I have requested assistance with the issue you reported. You will receive an email after the matter has been investigated and further information is available.

    Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible.

    Sincerely,

    Max
    iTunes Store Customer Support
    Please note: I Work Sunday-Thursday 9am- 6pm PST

    Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
  • Elaine Harris Level 1 Level 1 (0 points)
    SEND complaints too iTunesStoreSupport@apple.com
  • Treval Level 1 Level 1 (0 points)
    I had the same issue and upon inquiring with Apple, received a reply as follows:

    +"Having reviewed your account, I found a glitch in the communication portion of our server, specific to the server which your account resides on. As this is beyond my capacity to resolve at my current level, I have informed our engineers of this issue so that they can resolve this issue for you. As soon as I hear back from them, I will let you know that the issue has been resolved. Until then, have a great day, and thank you for being the best part of iTunes! :)+

    Since then I tried again, but the problem remains unresolved. At least, I assume, someone is working on this.
  • Jeremiuh Level 1 Level 1 (0 points)
    So I had a ton of problems with my iPhone 4, took it back to apple today and they gave me a new one. I was happy with that. Was able to download free apps earlier under a none billing, but Now I can't do that either. Ask about it at the apple store and they said I had to talk to iTunes. I called my apple yesterday and they were kinda ridiculous in giving me an answer. The lady I spoke to kept having to ask someone else. And yet, I still never got an answer. Just was told I would recieve an email when it was fixed and to give them 24-48 hours. What the **?
  • DocTonyNYC Level 1 Level 1 (10 points)
    Same problem. Cards declined for no reason. Switched payment method to "none," and I still get message that says "credit card declined." To make matters worse, I have a CREDIT showing on my account from gift cards and, evidently, I can't use this either as long as iTunes continues to decline my credit card for no reason.

    By the way, here's a tip. . . Finding an actual number to call is challenging. I got through to support at 800-275-2273. When the recording starts, start pressing # (about five times). You won't reach iTunes directly, but the Apple folks can call the iTunes folks for you. Hey, if a whole slew of us call, maybe they'll get the problem fixed?! It's unacceptable to be forced to send then an email and then wait up to 48 hours for a reply--not when we are talking about money.
  • DocTonyNYC Level 1 Level 1 (10 points)
    It's an iTunes problem. Same problem with my iPad and iTouch.
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