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Your payment method was declined

502635 Views 387 Replies Latest reply: Apr 18, 2014 3:55 PM by fromsouth RSS Branched to a new discussion.
  • Phonixrmf Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 18, 2013 10:53 PM (in response to MatJ333)

    All I did was put in some more funds into my bank account that is connected to the Apple store and all was well again

  • Dumb in the rain Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 7, 2013 11:56 PM (in response to MatJ333)

    Hi my problem solved.

    Sorry for my bad english.

     

    1. In case.   No "none" button (purchase method)

    - because you got some paid apps on your device but itune store dont get the money from your bank.

    So apple force you to contact your bank.

     

    -How to check

    Go to itune on your pc. Try to buy something. Itune will tell you that your last bill has problem.

    And how much you have to pay itune store.

     

    -This problem could happen on holiday when your back system closed.

    Some case can solved by it self on bank workday.

     

    -Call your bank.

    But dont ask them about your card active or not.  The bank will say yes.

    Ask them about they blocking itune store. . Ask,them to fix it.

     

     

    My problem happen when i bought 2nd ipad

    I create new apple id with same credit card.

    But i cant buy any in-app purchase.  So i try and try and try.

    This action look like  fraud. So the bank block my card. Haha

    And then itune store cant collect the money from the bank.

    So my first ipad cant buy apps also.

    But now its ok^^

     

    Hope this help^^

    I know how you feel

     

     

    Ps. Apple must tell us more info. Not just say" Your card was declined".

    apple must tell us to call the bank or anything but more detail. 

  • gail from maine Level 6 Level 6 (10,140 points)
    Currently Being Moderated
    Jul 8, 2013 4:14 AM (in response to Dumb in the rain)

    Hi there,

     

    Just a note FYI - Apple cannot give you more detail because all that any vendor knows when they send a transaction to a bank to be processed is that it is declined. The bank doesn't give Apple any more info than that - Declined. So, there is no more information that they can, in turn, give you.

     

    It's just the same as if you went to the store and tried to use your card and it was declined. The clerk tells you, sorry, your card was declined. That means, every time, that you need to call the bank.

     

    Cheers,

     

    GB

  • Gharrech Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 12, 2013 1:18 PM (in response to gail from maine)

    Hi guys,

    Please help me to solve this issue.

    I'm resident in Qatar and I tried to download an application from US apple store but even with my credit card I can't, and it seems that I am authorized to download payed apps only on Qatari store.

    To solve this issue, I hearted that with iTunes card, I have the possibility to purchase deffirents apps even on US store, so I got one.

    I scratch the card and I applied the secret code on my apple ID, in that stage, everything is ok and the amount of the card appear on my apple ID.

    Finally, I open US apple store in order to download apps but suddenly apple is asking for payment method despite that I have a balance on my apple ID using iTunes card.

    I don't understand why !! Normally if I have a balance on my ID, why apple route to my payment methods (visa, MasterCard...) . I returned to point zero and same as before I can' t download from US store even I have a balance .

    Please help me to solve this problem as really I feel embarrassed .

    I need help .

  • msfara Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 19, 2013 3:51 AM (in response to MatJ333)

    Hi, my problem was solved.

    First, you need to check the balance on your bank account.

    Then, you need to open the itunes on your laptop and sign in.  There, you can see "purchase history". Click on that.

    Under the purchase history, you can see the amount you owe to Apple. If your balance is lower than the amount you owe, then you need to top up some money to your bank account. 

    Make sure the amount you want to top up is higher than the amount you owe.

    Then, open your apple id account and click payment information..insert back your debit card info and your billing address.  Then, click "Done".

    That's all.. After you complete this step, under payment method you can see "None" option appears.  Try this out!

    (Sorry for my bad english, hope you can undertand what I want to share)

  • alshehym Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 3, 2013 5:30 AM (in response to MatJ333)

    Please help me I'm facing the same problem. Before I was buying with out any problem but now I can't  every thing is ok. But the message appears to me when I'm trying to buy something. I need help as soon as possible. 

  • FAFFY3t5 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 9, 2013 9:45 AM (in response to Phonixrmf)

    I use someone else's account and i ask him permission before buying. So i dont really know what to do. I do sometimes buy apps but after a few months of trying. I am furious right now coz the thing i want to buy is timed out. It says "Sign in to view billing information" "Cancel" or "Continue . I press continue after that. It then says "There is a billing problem with a previous purchase. Please update your payment method. I dont even know a previous purchase it is talking about. I put the security code and press done

     

    Thats when it say " Your payment method was declined". Please enter another payment method. I am angry coz as i said i was gonna purchase something expiring in a few days

  • piranha1 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 28, 2013 11:08 PM (in response to MatJ333)

    i have found i get this error whenever I  have to make an update to IOS system on my ipad and transactions unbeknownst to me are still outstanding

     

    so lesson i have learnt

    1) don't make any updates  to current device/or try to log onto new device   whilst any payments for apps/ or cash to gaming apps etc are still outstanding- try and do updates perhaps first thing in the morning before you start transacting

     

    2) to clear  - try waiting 24 hours it may just  clear by itself  - if not try adding in any other card to your account ie try brorrowing your partners  & save those detials   so that it "clears" any records it may be holding. for your card;

    3)  then go back and re enter your card data  - should now  clear  - i find on my ipad i have to do that in settings/ itunes account/payment details and also on itunes webpage via safari  - not sure why but i seem to need to do it in two places to clear the account

  • Lightesword Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 2, 2013 3:37 PM (in response to MatJ333)

    I went to my Credit Card provider and changed my information to a new address.

    I then went to my Apple Account online here and also updated the address.

     

    I lastly went to my iTunes Account on my iPod Touch, typed in the new address as it was on my Credit Card and the site, and typed in my Credit Card number and everything matched on both sites above.

     

    So when I go to save, I get it's declined. Now this is really freaking annoying. Everything matches, everything looks the same, everything is fine, and no. No, it declines, it reverts back to my old address from an Iceage ago, my old card which is no longer on this planet so why it accepts that I will never know, and back to my old cell phone.

     

    Gosh Darn it Apple.. you are really annoying!!

  • _TNA_M Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 10, 2013 6:36 PM (in response to MatJ333)

    My life has never been so miserable. Although I hate android phones, I'm considering switching to android because I can't even download apps, so I'm left behind. My data costs are at an all time high cause I have to use the Internet for Instagram and twitter... This is so ridiculous. iPhone is supposed to be worth it, but it's actually just making me feel worthless. S4 maybe? I think so.

  • Lady-Leafeon Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 6, 2013 8:23 PM (in response to MatJ333)

    When I first found out that my payment method was declined, I thought I would give it a few days to see if maybe things changed. Today, checked again and say it was still the same, and I did everything I could to fix it but I can't :( my card. Has the correct info and it's still declined! I just recently got my iPhone and all glad I was part of team apple since everyone I knew had iPhones, but now I'm considering switching back to android if this payment declined problem doesn't get fixed soon.

  • gail from maine Level 6 Level 6 (10,140 points)
    Currently Being Moderated
    Oct 6, 2013 8:36 PM (in response to Lady-Leafeon)

    Hi Lady-Leafeon,

     

    Your best bet is to contact iTunes Support. They should be able to help you sort this out:

     

    https://getsupport.apple.com/GetproductgroupList.action

     

    Cheers and best of luck!

     

    GB

  • fromsouth Level 4 Level 4 (3,170 points)
    Currently Being Moderated
    Oct 7, 2013 6:24 AM (in response to Lady-Leafeon)

    Your best bet is to contact your bank and verify credit card details to the letter. Your second best bet is to verify that there is a balance on the card and your third best bet buy Android. Itunes support will not be able to tell you why card is declined according to Gail's own words "vendor does not see anymore information, but cc declined".

    Your worst bet is to wait for situation to resolve itself, unless during that time your parents will put money on that card.

  • pandu05 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 7, 2013 9:06 AM (in response to MatJ333)

    guys i use a id with NONE option but when i tried to get my VISE info i was saying my card was declined,it is not even accepting my card

    can some one help me out....!!!!

  • brian3b6 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 11, 2013 9:44 PM (in response to MatJ333)

    Just figured this out. I was getting the "credit card declined" message. Something about the payment method had tripped the fraud detection system at the bank. I called my bank and indeed my account had been frozen. This is after years of purchases on the same credit card. I have to go to my bank and they verify my identity to unfreeze the credit card account.

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