MatJ333

Q: Your payment method was declined

Im really getting ****** off. I keep getting "Your payment method was declined" when I try to purchase an e-mail voucher for a friend. I have spent 2.5 hours trying to solve this, I know how much my friend would appreciate it else I would tell apple to get fu$%ed since getting help does not seem possible. I have tried 2 different accounts. I just want to buy a freaking voucher or punch an apple employee. Anyone know what is going on?

Windows Vista

Posted on Jul 27, 2010 5:51 AM

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Q: Your payment method was declined

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  • by benitol3,

    benitol3 benitol3 Nov 12, 2015 4:51 PM in response to MatJ333
    Level 1 (0 points)
    Nov 12, 2015 4:51 PM in response to MatJ333

    I fixed it.  Apparently my CC address was not the same as my debit card address.  I found this by looking at my CC statement address.

  • by HoraDragonChild,

    HoraDragonChild HoraDragonChild Nov 14, 2015 7:51 PM in response to MatJ333
    Level 1 (0 points)
    Nov 14, 2015 7:51 PM in response to MatJ333

    I Have plenty of money in my account, I use PayPal, but it still says it is declined even though I use the correct information it would still say it. I tried several different cards, still said the same thing and they too had enough money in them, I thought about what the rest of you said on here and it kind of matches but what doesn't is the money amount problem so that's not the case. Which means that it may be because of me using two systems, an iPad and iPhone, on the same Apple account but that can't be right either because it was working just fine until I ordered a replacement PayPal card, that's when everything went to the pits, for some reason the App Store started acting like my original card was cancelled several weeks before its expiration and this just happened to take place the same day of ordering a new card? If this is an error in their system it's really foolish and ignorant of the consumers, if they would only listen then they would be losing customers for such a *snarks* I dare say a shity reason, right? Excuse my language it's not meant to be offensive im just getting the point across.

  • by gail from maine,

    gail from maine gail from maine Nov 14, 2015 8:38 PM in response to HoraDragonChild
    Level 7 (26,911 points)
    iCloud
    Nov 14, 2015 8:38 PM in response to HoraDragonChild

    Your point is nonsensical. If you want help with your issue, contact iTunes Support:

     

    iTunes Support WorldWide

     

    GB

  • by valsimot,

    valsimot valsimot Dec 6, 2015 1:04 AM in response to gail from maine
    Level 1 (0 points)
    Dec 6, 2015 1:04 AM in response to gail from maine

    Hi! I also had problem with my Visa. When I tried to pay it said "your payment method was declined". I had abouth 8 $ on my card and bill was 5$. So I put more money on my card (i had about 20 $ on my card) and that resolved problem. Hope it was helpful.

    Tomislav

  • by TLERL II,

    TLERL II TLERL II Dec 13, 2015 7:51 AM in response to dopey623
    Level 1 (0 points)
    Dec 13, 2015 7:51 AM in response to dopey623

    This was my issue and an easy fix, either update your billing address with Apple to match your address that your bank has on you or update your address with your bank to match the billing address listed with Apple.

  • by Shellie's,

    Shellie's Shellie's Jan 15, 2016 5:59 AM in response to Rizzler78
    Level 1 (0 points)
    Jan 15, 2016 5:59 AM in response to Rizzler78

    I Have the exact same problem.  If you work iT out let me KNOW please.

    I Got a supposedly new reacement  phome it's stuffed to say the least. Warped screen disengages argh!!

    APPLE get your **** together!!

  • by gail from maine,

    gail from maine gail from maine Jan 15, 2016 6:38 AM in response to Shellie's
    Level 7 (26,911 points)
    iCloud
    Jan 15, 2016 6:38 AM in response to Shellie's

    I doubt you are going to get a response from someone who posted four years ago. Have no idea how getting a replacement phone is related to issues with your billing. Posting here is not going to help you. Contact iTunes Support:

     

    iTunes Support WorldWide

     

    Cheers,

     

    GB

  • by ace367,

    ace367 ace367 Jan 21, 2016 11:11 PM in response to honza09
    Level 1 (0 points)
    Jan 21, 2016 11:11 PM in response to honza09

    hello, what apple's email ?

  • by gail from maine,

    gail from maine gail from maine Jan 22, 2016 4:10 PM in response to ace367
    Level 7 (26,911 points)
    iCloud
    Jan 22, 2016 4:10 PM in response to ace367

    Here ya go:

     

    iTunes Support by eMail ww

     

    Cheers,

     

    GB

  • by mircica101,

    mircica101 mircica101 Jan 29, 2016 10:41 PM in response to MatJ333
    Level 1 (0 points)
    Jan 29, 2016 10:41 PM in response to MatJ333

    Hi everyone,

    I had the same problem with my account.

    I had initially a PrePaid Card for purchases, but then I tried to switch to a normal Credit Card (Mastercard) it kept saying "payment was declined".

    Then I though of trying to update the payment info through the IPhone Store App.

    Found a free app, and when I tried to download it, it asked me to verify my payment info.

    That's when I was able to add my new Credit Card instead of the Prepaid.

     

    Hope this works for you too!

  • by itunes999,

    itunes999 itunes999 Jan 30, 2016 7:24 AM in response to MatJ333
    Level 3 (606 points)
    Jan 30, 2016 7:24 AM in response to MatJ333
    1. 1.      Check your address and zipcodes to make sure they are the same as on your bank statement

     

    1. 2.      If you recently changed your computer or downloaded itunes to a new computer. Basically if you authorized two computers it is very likely that you will have this problem. Just go to your old computer deauthoritize the computer and REMOVE Itunes from that computer. Then go to your new computer and edit your itunes account payment info.

     

    1. 3.      Check if you have any un-paid balance amount from your account. If it is present iTunes Store wont accept any cards and also it don’t let to buy free apps too.

     

    1. 4.      If it is very emergency make the payment using iTunes gift cards iTunes Gift Cards are easy to give, and you can buy them from Apple and from thousands of other retailers in a range of denominations. And every card works in the iTunes Store, App Store, iBooks Store, and Mac App Store, or toward an Apple Music membership.
  • by Campbell_28,

    Campbell_28 Campbell_28 Feb 4, 2016 10:41 PM in response to MatJ333
    Level 1 (0 points)
    Feb 4, 2016 10:41 PM in response to MatJ333

    I had the same issue for about 3 weeks, the app store did not let me download any app telling me that there was a problem with my previous purchase, then I change my billing info to another card and it say that it was not valid. Plus, it didn't give the option of "none" so I had to put something. I tried and tried and nothing.... So I ereased my address and my phone number in the billing info and rewritten them again with my new card info and it worked.

  • by MapleT,

    MapleT MapleT Mar 4, 2016 10:31 AM in response to MatJ333
    Level 1 (0 points)
    Mar 4, 2016 10:31 AM in response to MatJ333

    Just solve my issue! Hope this help!

     

    Step 1 : [Phone] Setting > Apple ID > Payment information > None > Back to Country/Region > Select County

    Step 2 : [Web] Login to https://appleid.apple.com/ > Sign In > Payment method > Refresh the page (after step1)

     

    Actually i just accidentally solve this issue. Hope this help  

  • by nabat93,

    nabat93 nabat93 Mar 31, 2016 6:09 AM in response to Meakin30
    Level 1 (4 points)
    Mar 31, 2016 6:09 AM in response to Meakin30

    after you put money your card, how long it takes to go normal?

  • by @Yenier,

    @Yenier @Yenier May 12, 2016 1:16 AM in response to Shellie's
    Level 1 (4 points)
    May 12, 2016 1:16 AM in response to Shellie's

    I actually contacted iTunes Support and they gave me the solution in less than 2 hours. It is quite simple actually:

    On your phone go to: Settings/iTunes & App Store/Apple ID/View Apple ID. Once inside your Account select Payment Information. There select None and press Done.

    Once you're done that will delete your previous info from the system and clear out every possible error.

    Go back to your Account and select the desired Payment Type. Fill up the requested information and make sure everything is exactly as it was when you created your bank card (Family Name, Given Name, Address...etc). Press Done and hopefully your problem will be solved.

    Hope it helps! Have a nice day!

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