MatJ333

Q: Your payment method was declined

Im really getting ****** off. I keep getting "Your payment method was declined" when I try to purchase an e-mail voucher for a friend. I have spent 2.5 hours trying to solve this, I know how much my friend would appreciate it else I would tell apple to get fu$%ed since getting help does not seem possible. I have tried 2 different accounts. I just want to buy a freaking voucher or punch an apple employee. Anyone know what is going on?

Windows Vista

Posted on Jul 27, 2010 5:51 AM

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Q: Your payment method was declined

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  • by proxx,

    proxx proxx Sep 2, 2010 11:17 AM in response to DocTonyNYC
    Level 1 (0 points)
    Sep 2, 2010 11:17 AM in response to DocTonyNYC
    Apple jerks are blocking by ip

    So if you're outside of US (they don't care if ur on vacate ) they block your account

    No effin support

    Screw this, about to give up all apple products
  • by lizandvk,

    lizandvk lizandvk Sep 3, 2010 4:55 PM in response to proxx
    Level 1 (0 points)
    Sep 3, 2010 4:55 PM in response to proxx
    This sounds plausible, they dont care where you are, if you're not in the US you cant use the US itunes store, even if you are only on vacation...

    But why hasn't anyone received a satisfactory response from Apple? Even if that's what they tell us, at least its a reply.
  • by Jeremiuh,

    Jeremiuh Jeremiuh Sep 4, 2010 10:01 AM in response to lizandvk
    Level 1 (0 points)
    Sep 4, 2010 10:01 AM in response to lizandvk
    No, that doesn't sound plausible. I am a us citizen, in the middle of the us, always had my phone in the us! It has nothing to do with the us! Why try to blame it on being in America?
  • by Elaine Harris,

    Elaine Harris Elaine Harris Sep 4, 2010 12:54 PM in response to MatJ333
    Level 1 (0 points)
    Sep 4, 2010 12:54 PM in response to MatJ333
    Tried to update today and after 3 emails and complaints in 4 days they have finely FIXED it....My Problem is solved ..
  • by lizandvk,

    lizandvk lizandvk Sep 4, 2010 6:03 PM in response to Elaine Harris
    Level 1 (0 points)
    Sep 4, 2010 6:03 PM in response to Elaine Harris
    Your post gave me hope, I installed the most recent itunes update but my credit card still doesn't work!
  • by jaubele,

    jaubele jaubele Sep 6, 2010 9:59 AM in response to MatJ333
    Level 1 (0 points)
    Sep 6, 2010 9:59 AM in response to MatJ333
    Hi, suddenly my credit card is not accepted, its declined, and all my info is correct i call my bank , i did change credit cards all are declined, please help, restore my account, thanks
  • by jaubele,

    jaubele jaubele Sep 6, 2010 11:47 AM in response to jaubele
    Level 1 (0 points)
    Sep 6, 2010 11:47 AM in response to jaubele
    I did this tell a friend in other country (Panama) , to enter my account and buy some songs, he did and now I am running again
  • by DeepSecret,

    DeepSecret DeepSecret Sep 6, 2010 3:25 PM in response to MatJ333
    Level 1 (0 points)
    Sep 6, 2010 3:25 PM in response to MatJ333
    Exact same problem..
    More than 10day have passed...I have not heard any thing from Apple customer service except "Thank you for your patient" email.
    Apple customer service is really terrible.

    I am feel sorry for have been a big Apple fan.
  • by paultopsar,

    paultopsar paultopsar Sep 8, 2010 7:55 AM in response to DeepSecret
    Level 1 (0 points)
    Sep 8, 2010 7:55 AM in response to DeepSecret
    same problem here. since loading up itunes version 10.0 ALL my credit cards are rejected. I'm located in hong kong but have to use my USA address and USA cards. not sure if Apple is now looking at IP addresses and rejecting the credit card themselves rather than the bank. I have called all the banks. No rejections have occured. so seems Apple has taken it upon themselves to reject credit cards without explaining why. hopefully there will be a viable competitor soon
  • by Kceezy,

    Kceezy Kceezy Sep 8, 2010 9:47 AM in response to MatJ333
    Level 1 (0 points)
    Sep 8, 2010 9:47 AM in response to MatJ333
    I received a response from Apple Support several hours ago saying that they are forwarding my issue for further research into the matter. What makes me upset is hearing that some people have been dealing with this issue for more than a month now. I will not be so patient, however. I just bought an iPhone 4 less than a week ago and I better hear good news from Apple on how they plan to quickly resolve this or I will return the iPhone and get the Android phone I initially picked the iPhone over. I don't even know if Apple actually intends to resolve this matter at all. All I know is even the iPhone 4 is nothing more than a well dressed brick without access to iTunes purchases. Apple has 24 hours from the time they initially responded to my request to fix this or they will be losing a long time loyal customer. Why oh why did I have to go and update to iTunes 10?!
  • by lizandvk,

    lizandvk lizandvk Sep 8, 2010 4:36 PM in response to Kceezy
    Level 1 (0 points)
    Sep 8, 2010 4:36 PM in response to Kceezy
    Im sorry to say Ive gotten the same email from itunes and my problem has not been resolved for over 3 weeks! Im beginning to think they dont care and are not going to fix it. In which case, you are right - there is no use for an iphone. I know someone else posted this but thought I would pass it along...if you set your credit card to "none" at least you can get updates from the apps you have already purchased if that is any consolation.
  • by SunchaserUK,

    SunchaserUK SunchaserUK Sep 9, 2010 10:11 AM in response to lizandvk
    Level 1 (0 points)
    Sep 9, 2010 10:11 AM in response to lizandvk
    I started having the same problem yesterday, and here is what I posted to Apple Support:


    Hi Apple Support,

    I'm hoping you can help me. I have been been getting my credit card declined message when updating my billing method in itunes since yesterday, 8 Sept when trying to buy an app for my iphones and ipads. It was working fine until then, and there were no problems. I am a US Military member stationed overseas in the United Kingdom, with a US iTunes/Apple account with US based credit card(s)which has worked fine up until yesterday.

    I did a net search, and my problem seems to be related/described in the following link:

    http://www.aeromental.net/2010/08/31/itunes-store-bug-your-credit-card-was-decli ned-please-enter-valid-credit-card-information-2/

    To check this, I tried logging into US itunes from my UK based macbook, and setting my billing information and got the credit card denied message. I then remotely logged into my mom's laptop in Tampa Florida (within minutes of the first attempt at home in the United Kingdom), and was able to successfully update my credit card information. I logged out of the US based system, and tried to make a purchase with my newly updated account from macbook at my home in the UK, and was presented with the "update billing information" dialogs again, and then subsequently failed that credit card update. I then repeated the process, and was able to again successfully update my account billing info from the US machine and made a purchase, but the process repeated itself when moving back to the UK machine. I have also checked with my bank, and they only see the "successful" purchase and no declines at all. This is with trying 2 separate credit cards and a debit card. This would appear that there is IP domain checking or geographic checking going on and thus iTunes (not my bank) is denying the credit card update and subsequent purchases. Can you please put me on an "exclude list" to fix this or have this fixed so I can resume being a loyal Apple customer (imac, macbook, 2xiphone4, ipad, 2xipodtouch3G, nano, shuffle, 2xATV, Powermac Dual G5tower, MobileMe.). When I set the account to "no credit card", I can "purchase" free content and updates with no problems. I have also tried this on multiple machines with itunes10 installed.

    All these devices are somewhat limited if I can not purchase content through the itunes store.

    This is extremely inconvenient, as I was trying to purchase the tom-tom USA application for a trip I leave for on Sunday in Wash DC. I would really like this to be remedied before then. This seems to be itunes issues, as my bank(s) (both of them) have not processed any transaction requests that were denied.

    Your speedy reply/assistance is greatly appreciated.
  • by Don Trammell,

    Don Trammell Don Trammell Sep 9, 2010 10:55 AM in response to SunchaserUK
    Level 3 (620 points)
    Sep 9, 2010 10:55 AM in response to SunchaserUK
    Hi guys. I used the link: http://www.aeromental.net/2010/08/31/itunes-store-bug-your-credit-card-was-decli ned-please-enter-valid-credit-card-information-2/, and then turned on my VPN (I am an American with the govt living in Finland) and BLAM !!!!!!!.... Made all the purchases I wanted. Apple has screwed the pooch on this one and they need to fix this and fix it fast. I recommend sending this thread to as many online media outlets, Facebook, etc... as possible to get Apple attention.
  • by SunchaserUK,

    SunchaserUK SunchaserUK Sep 9, 2010 11:21 AM in response to Don Trammell
    Level 1 (0 points)
    Sep 9, 2010 11:21 AM in response to Don Trammell
    Tried that as well. (AnchorFree VPN, came up in Calif with IP trace). My account / credit cards (now tried 3) must be "flagged" or blocked. Just have to sit tight and wait for Apple Support... Eh...
  • by Don Trammell,

    Don Trammell Don Trammell Sep 9, 2010 11:24 AM in response to SunchaserUK
    Level 3 (620 points)
    Sep 9, 2010 11:24 AM in response to SunchaserUK
    Very strange mate. I am using StrongVPN from Reliablehosting. Not sure where it lands but it is in the US. Apple really pooped the bed on this. They need to fix this asap. A friend of mine is going to post it and says that he will also inform some of the web blogs, Mac World, iLounge, etc... to let them know that Apple has a problem with their billing systems and users are getting hosed in the mean time.
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