Q: Your payment method was declined

@Brazil Nuts - I've tried 2 different computers each that belong to different friends. Unfortunately, I'm still blocked. Hopefully Apple will respond with a fix soon. Its been 3 weeks Ive been waiting now....

Hi lizandvk,

Try what I did. I made a second trouble report and then sent them copies of thisnthread showing that they had a problem. After you make another trouble report you will most likely get a new person. Sent that person and the first person each a copy of this thread (link) and shown them that they are having issues. I did forward this issues ton some web blogs as well showing that Apple is having problems and for the most part ignoring some of their customers. I was lucky though. It only took a week to get mine fixed.

Good luck.

Forgive the cross posting, but this issue is being covered on three different threads.
I have a slightly different error message -- I am being asked to verify my billing info, but when I do I get an error saying that "Your request is temporarily unable to be processed". I don't consider 5 days to be temporary...
Here is my latest post to the other thread:
My iTunes account is totally frozen.
I cannot download anything -- not even app updates...
As useful responses to my original support request have stopped, I decided to submit a new support request (this seemed to work for another person posting on a related thread).
Interestingly, when I hit 'send' a new screen comes up saying only 'DB connection error'. No logos, no other text...
DB I assume means database.
I wonder if this issue is growing so quickly that the number of support requests has broken the support server...

@lizandvk, on another thread, a user told me he was successful with the workaround using iTunes 9XXX. He used a friend´s computer to unblock his account (confirming the code) and when he logged in to his computer he was able to do everything besides buying apps.
Understand your iPhone 4 needs apps, but at least you will be able to get the free apps until they fix it.
Maybe iTunes 10 is an issue after all.
Still waiting for customer service to unblock my account, 14 days. They do recognize there is a team working on this problem and I should have a solution in a couple of days for the last week.

Just got an email from Apple, they're looking into this.

A slight modification to what Brazil Nuts wrote that worked for me....I used a friend's computer to access my iTunes account and purchase email gift certificates for myself using my credit card. (Basically I sent myself email gift certificates from a different computer) I've applied them to my account and am able to purchase from iTunes again. It has been three weeks without any resolution from Apple and I've sent at another complaint ticket hoping to get another person on my problem. In the meantime I'll keep using gift cards for myself and not purchase any apps.

i have the same problem with my payment stuff. and i try everyday and it still doesnt seem to work and all i want is to BUY SONGS!! i really wish it would work im getting really MAD i feel like smashing my computer.




PLEASE HELP ME ........!!!!!!!!!!!!

Does anyone know if this issue would fix itself if I went to the U.S. with both the computer and the iPod to get a US IP address on both. I can use a VPN for the computer, but I'm sure it realizes the iPod is still on a Canadian IP.

When I called they said they had no idea why this would happen and didn't seem to know about a team working on anything. Just opened a ticket for me and it's been 4 days with nothing. I am able to use "None" as a credit card option from the iPod and download free stuff there, but not the computer, still says credit card declined.

I have been watching this, and the other two related threads on this subject, for several days since I got locked out of my iTunes account after attempting to download a free App from a replacement iPhone 4.
I am not satisfied with the support response I am getting from Apple and based on the postings on the subject, neither are many other people.
The fact that the number of combined views of the three threads exceeds 40,000 indicates that this is a very widespread issue.
I have started a thread in the Macworld 'Playlists' forum (there is no iTunes forum)
http://forums.macworld.com/index.php?/topic/130478-itunes-erroneously-declining- payments/ in the hope that the issue may be picked up by the influential Macworld editorial staff and given greater visibility.
It would clearly help the cause if others added their comments to the thread to reinforce the point....

I clicked the link, it says I cannot post a reply to your comment...

@lizandvk -- thanks for trying.
You will need to create a login id with Macworld. If I recall correctly you only need an email address to do so and you can specify that you do not want to receive any communication from Macworld.

We purchased 10 iPads for our salespeople and because of the bizarre way Apple decided to handle app purchasing, we had no choice but to create a master Apple ID (with the company credit card info) and then gift any apps we need to the Apple IDs of the devices. The first gift was fine, but then after that it asked me to verify my CC info and when I did it told me "cannot use this card, please enter a valid card." Even switching to "none" gives me the same response. I contact Apple (no phone support?????) and a couple days later I get a form mail telling me how to set up Apple IDs??!?! I have dealt with Cisco and Microsoft on a professional level for years and I cannot believe how poor the customer support is at Apple... it's like I'm dealing with a couple of guys in a garage startup.

If this was just me having a problem downloading some games on my iphone I would just wait the three weeks (!!!) for Apple to graciously allow me to use my credit card to give them money, but this is business we are talking about.

its because you have outstanding fees... if u go to itunes store and login it will say,there is a billing problem with a previous purchase , please go to purchase history to correct issue. press ok then it will sow u all the apps u bought and got for free. and it tells u how much u need to pay

What!!!!!!!!!!!!!!!!!

Can you please provide details regarding your statement? If you notice none of the people here are reporting anything like you stated.

Having the same problem here.
Nothing useful to add, except the voice of another unhappy long-term apple user.
If this is an IP/overseas issue, Apple should have thought about the global & international nature of its customer base before entering into a sketchy agreement with the recording industry. In 2010, apple's customers should not be shackled by arbitrary boundaries.

Apple, please +think different+.