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User profile for user: shay092
shay092 Author
User level: Level 1
4 points

apple id help! OLD email that I can't access needs to be removed

WAY back in the day, my wife bought me a surprise....very exciting product called the iPod TOUCH. She set it up with her information, not realizing this would be almost impossible to ever remove from our account...fast forward 10 years or whatever.....same apple account, so many phones later....and my phone still calls me HER name, and the default (grayed out) email address is an address we have no access to. I have managed to get my alternate email in apple so I can sign in with that...but I just realized Apple Pay has our old inaccessible email address as the default. SIGH.

I have emailed apple before, but again I am trying to get this fixed. NO I do not want to start completely over...surely there is a WAY. APPLE>...you folks are smart...this is NOT that hard...please......


thanks

iPhone 7 Plus

Posted on Dec 22, 2020 9:51 PM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,573 points

Posted on Dec 23, 2020 10:28 AM

Have you checked Settings/Screen Time for any restrictions?


Do you want to change the Apple ID email address? Note the restrictions in the article.


Apple ID Name Change.        


 What to do after you change your Apple ID or password - Apple Support    I suggest doing this before you change your Apple ID or password.



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User profile for user: Eric Root
Eric Root
User level: Level 10
684,573 points

Dec 23, 2020 10:28 AM in response to shay092

Have you checked Settings/Screen Time for any restrictions?


Do you want to change the Apple ID email address? Note the restrictions in the article.


Apple ID Name Change.        


 What to do after you change your Apple ID or password - Apple Support    I suggest doing this before you change your Apple ID or password.



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apple id help! OLD email that I can't access needs to be removed

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