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my phone is on activation lock and i forgot my apple id

help me please

Posted on Dec 23, 2020 1:18 AM

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Question marked as Best reply

Posted on Dec 23, 2020 1:25 AM




Steps are described in details here, short version:


If you forget your Apple ID or password

Your Apple ID is the account that you use to sign in to all Apple services. Usually, your Apple ID is your email address. If you forget your Apple ID, we can help you find it.

If you forget your password, you can reset it from your device or your Apple ID account page.

If you can't find your Apple ID or reset your password, you'll lose access to your account and might be unable to use or reactivate your device. To help prevent this, visit your Apple ID account page periodically to review and update your account information.



2 replies
Question marked as Best reply

Dec 23, 2020 1:25 AM in response to brandon123i




Steps are described in details here, short version:


If you forget your Apple ID or password

Your Apple ID is the account that you use to sign in to all Apple services. Usually, your Apple ID is your email address. If you forget your Apple ID, we can help you find it.

If you forget your password, you can reset it from your device or your Apple ID account page.

If you can't find your Apple ID or reset your password, you'll lose access to your account and might be unable to use or reactivate your device. To help prevent this, visit your Apple ID account page periodically to review and update your account information.



Dec 23, 2020 8:40 AM in response to brandon123i

If necessary, if you are the original owner, contact Apple. Apple can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.      (Link doesn’t always load)   


Get Support   https://getsupport.apple.com        Work through the screens to get a chat option. 


Apple Support schedule phone call        https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



my phone is on activation lock and i forgot my apple id

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