Mac mini M1 - Not able to mount LaCie 5Big Thunderbolt storage

Hello all,

Since 1.5 weeks I am working with apple to solve my above issue. I am unable to mount the LaCie 5Big TB2 storage to my Mac mini M1. TB3 drives are find. It seems the Big Sur 11.1 does not allow that the required driver will be authorized. As we know from Catalina we need to check the Marvel and LaCie Ltd driver in the security options. When I start the latest LaCie LRM manager (v2.9) it says "Install Software" and there it stops.

The System Report is able to detect the TB2 drive, but the system is not able to mount.

Apple has in the meantime performed the system analysis and is looking into the files.

The question is, is anyone else experiencing this issue? If there are more problems, we can put this issue up in the priority list of bug fixes.

Posted on Dec 23, 2020 5:29 AM

Top-ranking reply

Jimcamel

Level 1

39 points

Posted on Apr 8, 2021 7:21 PM

April 8 - 2021. 5 few days ago I received a notice that LaCie had issued an update to the LaCie RAID manger that would work under Big Sur 11.2.3. Today, April 8th, I set aside the afternoon to download and install the RAID driver and physically move my 5BIG from my Intel Mac Pro 6,1 (2013) Thunderbolt-2 to my Mac Mini M1 (16GB ram/2TB storage). So this is LaCie Raid Manager 2.9.3.207. This time the install under Big Sur went fine - I had to approve the software's source with Privacy as expected and this time it went okay. The drive was recognized and I could read and write to it. However, it's performance is seriously impacted. On my Intel MacPro (TrashCan 6,1 Thunderbolt 2) I get at least, 400/400 MB/sec by any measure (transfer a really big video file and stopwatch it, Blackmagic, etc) - but on moving the drive to the M1 my speeds are roughly write 55MB/sec; read 270 MB/sec...there is some variability but this is the essence of it - not much better than a USB2 drive and on par with a FW 800.

So this is a serious problem. This drive, while readable, is useless for ay serious photographic/video work.

I spent some hours on the phone with tech support today and they do not have an answer for this. I swapped every TB2 cable and Apple adapter I have* - so it's not a cable or adapter issue. It's a driver issue - entangled with caches/buffers/optimization and all that.

*I have 3 Apple TB 2<-->3 dongles I have 2M and half-metre cables from different manufacturers - I counter-swapped, and all these work fine on the TrashCan - and when connected on the clearest/simplest path on the M1 Mac - much less performance.

Two questions

what numbers are you seeing*
How do we mount a claim on this.

*the reason I am asking this is if your 5Big (whatever) is performing differently than mine - I have done 2 failed drive swaps over the years and although I have replaced with IronWolf, maybe I have introduced something incompatible or less optimized. Nonetheless, the LaCie Techs cannot discern this and the drive currently does do 400+/400+ on the Intel and 55/270 on the M1.

I do not relish dumping this drive system - but it is useless on the new future of Macs. The LaCie tech sort-of admitted to this but has no solution and so we must apply some pressure.

Nest Steps. BTW - I am sure this applies to 6Big and 12Big as well....so this is not a small community that has had their hardware back-watered very prematurely.

jc - April 8-2021

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42 replies

May 18, 2021 9:50 AM in response to NordicLightPhoto

I just got off the phone with Lacie tech support and opened a new ticket, as I just upgraded to the Mac Mini M1 and my Lacie 5Big TB2 has lost all speed. I am grateful I didn't have to go through the earlier ordeal where it wasn't connecting at all, but this is still NOT ACCEPTABLE for a top of the line pro drive which I've only had for 3 years! On my MBP 2015 I get around 500MB/sec both read and write, but on the M1 with the apple adapter I only get 50MB/sec write and 375MB/sec write! So I'm in the same boat as many!

motegi

Level 1

4 points

Mar 2, 2021 6:53 PM in response to motegi

Also , more people affected here: https://developer.apple.com/forums/thread/669095

Jimcamel

Level 1

39 points

Apr 12, 2021 6:52 AM in response to NordicLightPhoto

g'afternoon, Hendrik .... did you try updating to the new version of the LaCie Raid Manager over the weekend ? Results ?

Dec 26, 2020 7:52 AM in response to NordicLightPhoto

NordicLightPhoto wrote:

The question is, is anyone else experiencing this issue?

LaCie is notorious for bad connection problems. When I found this out I immediatly returned mine.

Hopefully Apple will be able to help with this, even though the issue is actually with the drive.

Dec 27, 2020 1:25 PM in response to NordicLightPhoto

NordicLightPhoto wrote:

As Apple is promoting the LaCie products in their web-store, you may expect that they test connection before launching a new product.

I don't think they carry every model. OP would need to verify this first.

Jimcamel

Level 1

39 points

Feb 15, 2021 4:25 PM in response to MyApple8MyPC

I’d like to suggest that we stop discussing how mutually insulted we feel and, instead, move to the more important question.... Has anybody on this thread received any information about the extent of LaCie’s progress on this issue ? Are they looking at getting code into 11.3 to address the ability to load extensions or sorting out API calls that will remedy this ?

I have a similar, though not identical situation, with my OWC ThunderBlade and SoftRaid .... it won’t load either - so at this juncture I have all my RAID’s on my MacPro on Majoave ...... I’d like to get a time estimate on when this will be resolved.

Feb 15, 2021 4:25 PM in response to MyApple8MyPC

What do you do for a living? You did not read this title of this thread, “Mac Mini M1 - Not able to mount LaCie 5Big Thunderbolt Storage”. Try reading the thread before you make misinformed statements. Also try to have some facts/data to back your statements. The fact that you say “The OP owns LaCie” already tells me you are misinformed and lacking the ability to use Google or do any proper research.

Apr 12, 2021 7:01 AM in response to Jimcamel

Hi Jim,

Thank you for reaching out. No I was not able to upgrade to the latest LaCie RM. I tried to upgrade MacOS to 11.2.3 but it DOES NOT install the latest Mac OS version. I was on the phone with apple for 2 hours and they have no solution other than reinstall MacOS. This is nightmare. I had a scheduled call with Apple for today - 10am CET but they did not call me so I called them. They promised after this call that they will call me again at 3:15pm CET today.... you can guess.

I am now writing an email to Tim Cooke. I am done with the crappy apple support.

I checked performance on the Big5 with Catalina (Mac Pro 2013) about 700MB/s.

Performance on the Mac mini M1 to my Big2 Dock over TB3 - 132MB/s

Final Cut is slooooooow

Not sure what to do next, but I think we may want to open a "Thread" in order to collect people around to globe to unite and put apple under pressure. They guys I spoke with today they blame the third party providers. This is a mess with the new M1 architecture!

thoughts?

Cheers,

Hendrik

Apr 12, 2021 9:06 AM in response to Jimcamel

Hi Jim,

I just reinstalled MacOS - Internet recovery - and installed the LCRM - .307 release. Blackmagic says this.

I am sure there is an I/O issue on the M1 bus!

As I mentioned this morning..... Intel... Big5 performance 700MB/s!

I wrote Tim Cook! :-) Curious to see when or who responds.

Lets keep this ball going

hendrik

Apr 14, 2021 9:10 AM in response to Jimcamel

Jim,

Just an update. Apple Executive Liaison just called me based on my email to Tim Cook. Tomorrow I will have an appointment with Apple to discuss the situation and do more stress testing with M1.

Keep you posted.

Hendrik

Jimcamel

Level 1

39 points

Apr 14, 2021 9:24 AM in response to NordicLightPhoto

Some progress !

I spoke w/LaCie Tech Support this morning - and they have acknowledged that my eMail from Monday is on my case file. I said I was disappointed that they had not had the courtesy to reach back out to me to indicate they had it and when they would be in touch...so I insisted that a TS Manager call me today. However, nothing in the last 2 hours. So, I will keep you posted on that and in your discussion you could also indicate how un-responsive LaCie has been, as a partner, over the last 5+ months - and especially in light of our trying to escalate it with them through normal courses.

Apr 14, 2021 10:36 AM in response to Jimcamel

It was of course Jack Welsh :-) Was late last night "clear skies" - so Astro Time!

I will update once I have visited apple. On LaCie. They send me a "survey" on how I like their service. When I clicked the link, the link was already expired. It is not very professional from LaCie not to respond. I must say, that once I am at a point where I write the CEO of a company, I get fast response!

I will send LaCie also an email to outline the issues. Perhaps I am going the CEO route :-)

Tomorrow at Apple I will of course mention LaCie's responsiveness, but also Apple's Fort Knox Operating System, which does not allow any partner easily integrate with. I think there are architectural issues with MacOS and how it handles the new hardware. An iPhone / iPad is not the same as a full fledged computer! Many different peripherals which can cause issues. I understand that you can not test them all, but the bigger vendors they should test, before launching a product.

ok...keep you posted. Now need to get ready for another Astro Night.

Clear skies.

Jimcamel

Level 1

39 points

Apr 14, 2021 10:58 AM in response to NordicLightPhoto

That's funny ... same thing happened to me with the Survey link ! So I also mentioned that in my letter to them. Also, when you call the 1-888 etc number for support, it directs you to live.seagate.com where you can "live chat" - but that, too, does not exist. They have some really serious issues with service and support.

Is there a way you and I can take this 'off line' temporarily with private messages ?

Apr 15, 2021 1:01 AM in response to Jimcamel

Hi Jim,

Apple has marked my note... What you can do. You connect with me.... take my name in this thread add tours at the end (alle one word) . Search the internet for this site and connect with me there. We can then do the rest from there.

Apr 29, 2021 1:21 AM in response to Jimcamel

Hi Jim,

Did you receive my emails? (Perhaps landed in spam?) - I have a case open with LaCie but this company doesn't bother to respond to open cases... I am getting frustrated with that brand!

See email op the APPLE status.

Cheers,

hendrik - 29. Apr 2021

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Mac mini M1 - Not able to mount LaCie 5Big Thunderbolt storage