Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Voice Memos update brings Layered Recordings to iPhone 16 Pro and iPhone 16 Pro Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

my iphone exploded!!

dear support team,

this morning i almost died.. my iphone exploded it was charging just like every night i put it there and woke up to find my self sleepling next to a fire it burnt my pillow my planket it almost burnt my face off !!

it was catastrophic i almost died !!

even though it an original phone and an original charger !!

kindly tell me did this happen

and though i am living in a country that ur support does not reach please try to help me

💔


Regards

iPhone 7 Plus, iOS 14

Posted on Dec 23, 2020 7:31 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 23, 2020 8:19 AM

From the sound of the original post, they charged the phone at night ("it was charging just like every night") on the bed ("it burnt my pillow my planket"). Especially if the phone was already getting hot while being charged (and I bet it was even before this), charging it on a soft surface was probably a bad idea.

6 replies
Question marked as Top-ranking reply

Dec 23, 2020 8:19 AM in response to QuickTimeKirk

From the sound of the original post, they charged the phone at night ("it was charging just like every night") on the bed ("it burnt my pillow my planket"). Especially if the phone was already getting hot while being charged (and I bet it was even before this), charging it on a soft surface was probably a bad idea.

my iphone exploded!!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.