I just want to upgrade an iPhone12 that steal unopened for a iPhone12 Pro Max, but I try to make an appointment to a store and walk to one of the locations and they told me that all the stores are closed for the pandemic, so how can I exchange my phone?
How long ago did you get it?
If you purchased it directly from Apple, you have 14 days to return it. If it's been longer than that, you can't.
Hello,
Yes, as indicated in a previous post, just return your present one for a refund.
Then, order the one that you want.
Good luck.
Are you able to arrange a collection as you are unable to get to a store as none are open to you? I presume this is a return you want to make from the Apple Store, correct?
well i will like to upgrade for what i really want
Exchange iPhone
