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Oakley1993 Author

Level 1

4 points

MacBook battery problem

I bought a MacBook about a year ago. when I bought the MacBook Pro it would shut it self down when the battery got to 50% give or take. I took it back and got a brand new one the next day not problems with that one but twice now the last two days when I have opened the MacBook and logged on the screen has gone blank. I press the power button and its showing a red battery indicating no power. after plugging the charger in the MacBook is loading up and has 53%. can anyone assist with this problem ?

MacBook Pro 13″, macOS 11.1

Posted on Dec 24, 2020 2:20 AM

Top-ranking reply

kaz-k

Level 9

50,226 points

Posted on Dec 24, 2020 2:47 AM

Hi,

Resetting SMC could solve your battery issue.

How to reset the SMC of your Mac - Apple Support

If it doesn't help, contact Apple Support or make Genius Bar reservation if your neighborhood retail Apple Store is open or find near opened Apple Authorized Service Provider to be examined your MacBook Pro.

Contact Apple for support and service - Apple Support

https://www.apple.com/retail/geniusbar/

Apple - Find Locations - Location Selector

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MacBook battery problem

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