Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Hello, face id don't activates when i take a device in hand.


When i take a device in my hand, face id don't work and touch screen not workig. How i can reboot my device? If i using internet instructions, press button on the right border and press volume minus within 5 sec as result my iphone calling to 112

iPhone 11, iOS 14

Posted on Dec 25, 2020 3:40 AM

Reply
Question marked as Best reply

Posted on Dec 25, 2020 4:41 AM

I solved this problem by press faster volume up then volume down and hold shutdown button while iphone until rebooting.

1 reply

Hello, face id don't activates when i take a device in hand.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.