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jordanle817 Author

Level 1

4 points

I forgot my password but it won't restore

my son locked himself out of his phone and nothing I do will restore it. please advise what to do next.

Posted on Dec 25, 2020 3:00 PM

Top-ranking reply

Axel Foley

Level 10

149,508 points

Posted on Dec 25, 2020 3:02 PM

I am assuming that the passcode to get to the home screen has been forgotten and therefore you son cannot get back into the iPhone. If this assumption is correct then you will need to reset the passcode. You can reset your passcode by following the instructions in this article by Apple ➔ How to reset your passcode on a disabled iPhone. You will need a computer for this task and all your data on your iPhone will be wiped clean in the process.

Axel F.

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I forgot my password but it won't restore

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