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activate iphone 6s

I was given an iphone 6S, how do I get in to activate it, keeps asking for an icloud email, previous owner doesnt have password? Help me please

iPhone, Windows 10

Posted on Dec 25, 2020 9:35 PM

Top-ranking reply

Tesserax

Level 10

152,672 points

Posted on Dec 25, 2020 9:42 PM

Unless the previous owner removes their Apple ID from this phone, you will not be able to activate it, and it will be useless to you. There is nothing anyone here, nor Apple, can do to assist you with this.

If the previous owner does not remember their password, have them review the following article:

If you forgot your Apple ID password - Apple Support

After they recover it, then have them follow the directions in this article to prepare the phone for a new owner:

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod Touch - Apple Support

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activate iphone 6s

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