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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi,
I just unboxed my new MacBook Pro for Christmas this year and when I went opened the FaceTime app I realized the camera quality is extremely grainy and low quality (much more so than my 2013 MacBook Pro). How do I fix this? I thought one of the "wow" features of this computer was an HD camera? Has anyone else had an issue with this?
Thank you
MacBook Pro 13″, macOS 11.0
I have the exact same problem and I only just got it 3 days ago. Though the camera quality is a bit better on photo booth. According to other people, the camera quality has been this way since the 2018 model. My old MacBook Air 2017 camera quality is way better than what I have now.
I have this same issue. It has not been resolved through the above recommendations. Is this by any chance a flaw in a few of them? I am considering getting a replacement cause this cannot be the standard.
Hi ogarciaramos,
Thanks for using Apple Support Communities. We understand you are not getting clear picture when using the built in camera for FaceTime. We want to make sure your new Mac is working as expected, and we're happy to help.
First, check to see if there is anything on the camera that may prevent it from focusing. Wipe the camera lens with a soft, dry, cloth. If you have a case, or any type of cover, on the computer, please remove and test. You can see more about cleaning your Mac here: How to clean your Apple products
Next, make sure you've upgraded to the latest software version of macOS: How to update the software on your Mac
Try the camera in multiple apps - in addition to FaceTime, you can try iMovie or Photo Booth, for example. Do you get the same results? We look forward to hearing back from you.
Thanks.
2020 13" MacBook Pro Camera Quality
