My airpods stopped working but were still under the 1 year insurance so I sent them back and got the replacement but had to enter my information for a “Non-Return Fee” was I charged? I can’t find the charge anywhere and the representative didn’t answer my question. Thanks
A hold is placed on your credit card.
If you don't ship back the broken Airpods, you will be charged.
If you ship back the broken Airpods, the hold is removed.
Hi CurdledSeeker,
It sounds like you have a question about a Non-return fee and we want to help.
A non-return fee is, as the name implies, a fee assessed in the event your malfunctioning AirPods are not returned.
If you have AppleCare+, you can read the terms and conditions on that here:
Let us know if that helps.
Thanks for using the Apple Support Communities.
Non-Return Fee
