When I streamed music videos from my PC to my old Apple TV they always appeared full screen. I upgraded to a 4K for Christmas and whilst the first video selected plays full screen all subsequent videos appear in a small box in the middle of the screen. I assumed there was a setting that would fix this but there doesn’t appear to be. Surely this isn’t intentional? Has anyone been able to fix this?
Thanks but under the box is the name of the video and the surrounding screen is in the default 4K grey so it’s not the TV. I can also get the video to play full screen by selecting menu but the minute it moves to the next video back it goes to the small box.
Thanks but under the box is the name of the video and the surrounding screen is in the default 4K grey so it’s not the TV. I can also get the video to play full screen by selecting menu but the minute it moves to the next video back it goes to the small box.
Wondering if this got resolved with the call from Apple support or if we’re having to wait for the next update. It seemed to start with the 14.3 update, so I expect that is going to be the case but it would be great if had came up with a solution from your call. It’s been like this for essentially 2 months now.
Well, tvOS 14.4 was released shortly after the last post on this discussion and the issue has still not been resolved.
So, I tried calling Apple Support myself. After selecting the option for Apple TV support I was put in contact with someone who knew nothing about Apple TV. I was then put on hold for quite a while before being put in contact with an Apple TV expert who hadn't heard of the issue and was quite difficult to understand thanks to his very thick foreign accent.
After asking me for a lot of irrelevant information (like the model numbers of my TV and Projector), and getting me to change display settings, he eventually said he would escalate the issue to "Engineering". I'm not convinced he fully understood the issue as I described it. His thinking seem to revolve around it being a display resolution issue, which it clearly isn't when you see it for yourself. I strongly encouraged him to read the Apple Community discussion threads where this issue has been reported and photographed, to better understand it, but I have no idea if he did.
I'm loosing faith that anyone at Apple actually understands or cares about this issue. It's all very disappointing.
I have the same issue, just upgraded my Apple 4k to 14.4 system
Never any problems and as I am a music lover playing my recorded videos on apple 4k
Now pretty annoyed to have to watch it in small screen
It should not have happened, after also buying the latest Sony television
My setup was working perfectly and I had paid a fair amount to get to that.
And just another recommended upgrade put an end to that
It will be fixed in a following Apple TV upgrade and we just have to wait and see when
Disappointing from the multi nationals to follow them and buy their products, then after a while they just make them obsolete and we are guided into buying a new product
It's good for the economy and for their purses
Not much this little guy can do about it
I chased this up only last weekend to be told that it's still "under investigation". I will keep on top of this because as you say, it's unacceptable for this to have happened and for no one to treat it as important.
Why does Apple upgrade their programs without testing. This is the second time I have upgraded their programs and have had problems. I'm not a Tech savvy person. When something works leave me alone or at least give me the option of going back to my old program. When I upgraded to CATALINA, I couldn't find my old Excel sheets. I had to pay a Tech to come in a find them for me.
Now you guys have ruined my Music Video Collection. I always praised Apple. NO MORE! You want my advise, FIX THIS NOW! Maybe when revenue drops, you'll pay attention.
Unfortunately, it seems like not many people use this feature, so Apple simply don't care that this bug upsets such a small number of customers. I mean, this was broken back in December 2020 and there's still no fix in sight.
My last 4 streaming media players were Apple TVs, but this issue has convinced me to shop around for my next one, rather than just automatically buying Apple again. At this stage the Nvidia Shield TV Pro looks pretty good.
Back in the day, it was my sole reason for getting an Apple TV and my home music system is set up around it, to simply ignore a section of their customers appears to indicate that they simply do not care about us any longer which very much did not used to be the case. Sad.
Glorious day! The latest update (14.5) fixed the issue. It took way too long to fix, but thanks Apple, much appreciated. Thanks for staying on top of this Mark.
sounds more like a tv setting, tv's remotes usually have ways of controlling zoom and the likes if media does not fit the native resolution
I’m having the same issue too.. Hopefully a new Apple TV update may fix this, since version 14.3 really seems to be the problem here.
Hi, lengthy call with support yesterday, they think it’s a bug in 14.3 as you suspected. They are calling me back on Thursday.
Hi. I spoke to them yesterday. They know it’s a bug and it will be fixed in the next update but no news on timeframe at the moment. Very annoying.
Called them myself again this morning to be told that they are aware of the issue from a number of sources and that it will be fixed, but still no indication of when.
Thanks for the updates. Was very disappointed when the 14.4 update didn’t fix it. Hopefully the next update does the trick and isn’t too long a wait.
Apple TV 4K won’t play music videos full screen.
