Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Robertg522
Robertg522 Author
User level: Level 1
8 points

Beachballing and Imac running slow

Hi, my 3-year-old iMac is beach balling a lot and running slowly. Any suggestions on how to speed it up? I contacted Apple who gave some suggestions but they did not work. The only thing I didn't do is reload the operating system. Below is my etrecheck report Thanks in advance. Bob


EtreCheck version: 5.6.4 (5222) Report generated: 2020-12-25 10:07:51 Download EtreCheck from https://etrecheck.com Runtime: 4:55 Performance: Good Sandbox: Enabled Full drive access: Enabled Problem: Beachballing Major Issues: Anything that appears on this list needs immediate attention. Time Machine backup out-of-date - The last Time Machine backup is over 10 days old. Minor Issues: None Hardware Information: iMac (Retina 4K, 21.5-inch, 2017) iMac Model: iMac18,2 3 GHz Quad-Core Intel Core i5 (i5-7400) CPU: 4-core 8 GB RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 1/DIMM0 - 4 GB DDR4 SO-DIMM 2400 Video Information: Radeon Pro 555 - VRAM: 2 GB iMac (built-in) 4096 x 2304 Drives: disk0 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 7 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 94.45 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 325 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 5.37 GB used) disk1s5s1 - Macintosh HD (APFS) (Shared - 15.05 GB used) disk1s5 - Macintosh HD (APFS) [Fusion Drive] (Shared) disk1s5s1 - Macintosh HD (APFS) (Shared - 15.05 GB used) disk1s6 - U****e (APFS) (Shared - 717 KB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 1000.00 GB (Shared - 94.45 GB used, 891.51 GB available, 883.98 GB free) APFS Mount point: /System/Volumes/Data disk1s2 - Preboot [APFS Preboot] 1000.00 GB (Shared - 325 MB used, 883.98 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 5.37 GB used, 883.98 GB free) APFS Mount point: /System/Volumes/VM disk1s5s1 - Macintosh HD 1000.00 GB (Shared - 15.05 GB used, 891.51 GB available, 883.98 GB free) APFS Mount point: / Read-only: Yes disk1s6 - U****e 1000.00 GB (Shared - 717 KB used, 883.98 GB free) APFS Mount point: /System/Volumes/U****e Network: Interface en0: Ethernet Interface en7: AirCard 815S Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en5: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Big Sur 11.1 (20C69) Time since boot: Less than an hour Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple and CleanMyMac System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 183 Apple tasks [Running] 129 Apple tasks [Other] 2 Apple tasks System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 186 Apple tasks [Running] 137 Apple tasks [Other] One Apple task Launch Daemons: [Running] com.macpaw.CleanMyMac4.Agent.plist (MacPaw Inc. - installed 2020-11-17) User Launch Agents: [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-12-15) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-12-15) [Loaded] com.macpaw.CleanMyMac4.Updater.plist (MacPaw Inc. - installed 2020-11-17) User Login Items: [Running] CleanMyMac X Menu (MacPaw Inc. - installed 2020-12-25) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app [Running] CleanMyMac X HealthMonitor (MacPaw Inc. - installed 2020-12-25) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app/Contents/Library/LoginItems/CleanMyMac X HealthMonitor.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2020-02-23) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2019-10-15) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app Internet Plug-ins: PepperFlashPlayer: 32.0.0.414 (Adobe Inc. - installed 2020-08-11) User Internet Plug-ins: WebEx64: 1.1.0 (Cisco - installed 2020-07-17) Safari Extensions: Webex Meetings (Cisco - installed 2020-11-05) 3rd Party Preference Panes: Flash Player (Adobe Inc. - installed 2020-07-24) Backup: Skip System Files: No Auto backup: Yes Destinations: R************p [Local] (Last used) Total size: 125.74 GB Total number of backups: 33 Oldest backup: 2020-10-13 09:37:55 Last backup: 2020-10-30 11:46:21 8 local snapshots Oldest local snapshot: 2020-12-24 10:23:46 Last local snapshot: 2020-12-25 09:47:34 Performance: System Load: 2.11 (1 min ago) 1.93 (5 min ago) 1.65 (15 min ago) Nominal I/O speed: 3.70 MB/s File system: 40.23 seconds Write speed: 63 MB/s Read speed: 72 MB/s CPU Usage Snapshot: Type Overall System: 5 % User: 12 % Idle: 83 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 32.41 % (?) trustd 17.69 % (Apple) EtreCheck 15.06 % (App Store) CoreServicesUIAgent 0.91 % (Apple) assistantd 0.76 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 548 MB (App Store) Finder 119 MB (Apple) photoanalysisd 87 MB (Apple) photolibraryd 58 MB (Apple) CleanMyMac X Menu.app 49 MB (MacPaw Inc.) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) Other processes 234 KB / 118 KB (?) AddressBookSourceSync.app 25 KB / 11 KB (Apple) assistantd 6 KB / 2 KB (Apple) rapportd 3 KB / 2 KB (Apple) AMPDeviceDiscoveryAgent 1 KB / 2 KB (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 1.10 GB Used RAM: 3.12 GB Cached files: 3.78 GB Available RAM: 4.88 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-12-05 OneDrive (20.169.0823) 2020-12-06 Zoom (5.4.58903.1122) 2020-12-06 PlariumPlaySetup ("6.3.0") 2020-12-09 Malwarebytes for Mac (1.0) 2020-12-15 macOS 11.1 (11.1) 2020-12-15 MRTConfigData (1.72) 2020-12-18 XProtectPlistConfigData (2137) Diagnostics Information (past 7-30 days): End of report



iMac Line (2012 and Later)

Posted on Dec 26, 2020 2:31 PM

Reply
Question marked as Top-ranking reply
User profile for user: Old Toad
Old Toad
User level: Level 10
212,123 points

Posted on Dec 26, 2020 2:38 PM

You've installed what most of the experienced contributors to these forums consider akin to malware: CleanMyMac. There is no reason to ever install or run any 3rd party "cleaning", "optimizing", "speed-up", anti-virus, VPN or security apps on your Mac.  This user tip describes what you need to know and do in order to protect your Mac: Effective defenses against malware and other threats - Apple Community   


Uninstall it according to the developer's instructions. When done You can check to see if you've removed all of the supporting files by downloading and running Find Any File to search for any files with the application's name and the developer's name in the file name.  For CMM software you'd do the following search(es): 


1 - Name contains cleanmymac

2 - Name contains macpaw


Any files that are found can be dragged from the search results window to the Desktop or Trash bin in the Dock for deletion.


FAF can search areas that Spotlight can't like invisible folders, system folders and packages.

 


View in context

Similar questions

9 replies
Sort By: 
Question marked as Top-ranking reply
User profile for user: Old Toad
Old Toad
User level: Level 10
212,123 points

Dec 26, 2020 2:38 PM in response to Robertg522

You've installed what most of the experienced contributors to these forums consider akin to malware: CleanMyMac. There is no reason to ever install or run any 3rd party "cleaning", "optimizing", "speed-up", anti-virus, VPN or security apps on your Mac.  This user tip describes what you need to know and do in order to protect your Mac: Effective defenses against malware and other threats - Apple Community   


Uninstall it according to the developer's instructions. When done You can check to see if you've removed all of the supporting files by downloading and running Find Any File to search for any files with the application's name and the developer's name in the file name.  For CMM software you'd do the following search(es): 


1 - Name contains cleanmymac

2 - Name contains macpaw


Any files that are found can be dragged from the search results window to the Desktop or Trash bin in the Dock for deletion.


FAF can search areas that Spotlight can't like invisible folders, system folders and packages.

 


Reply
User profile for user: den.thed
den.thed
User level: Level 10
84,880 points

Dec 26, 2020 3:07 PM in response to Robertg522

You have several things working against you.


  1. You purchase the base model with a really slow 5400 rpm Hard Drive and only 8GB of RAM.
  2. You have install CleanMyMac X on you iMac, which does nothing but slow down your iMac.
  3. You upgraded macOS and there are background processes working on your Photos Library.


1) To improve the overall performance, your best bet is to get and run from an external SSD.

see > https://eshop.macsales.com/blog/55907-using-an-external-drive-as-your-startup-drive-part-1/

and > https://www.harddrivefailurerecovery.net/an-external-ssd-can-help-speed-up-your-old-imac/


2) You do not need AV-ware or Clean-ware on a Mac and CMM is considered junk-ware by 99.9% of the

experienced users around these parts. Best bet here, is to uninstall CCM as per the developers instructions,

then startup in Safe Mode followed by a normal restart.


3) If you have a large Photos Library, then it could take a day or so before the background "photoanalysisd

and photolibraryd" processes complete. Best bet here, is to just leave the iMac on for a couple of days, until

those complete and the activity subsides.

Reply
User profile for user: den.thed
den.thed
User level: Level 10
84,880 points

Dec 27, 2020 8:33 AM in response to Robertg522

Robertg522 wrote:

Thank you very much for your response. I am going to get an external SSD to run from.
What is CCM or CMM?

CMM is the CleanMyMac junk-ware, that you need to uninstall from your iMac.

I don't understand your third suggestion about the photo library. Please explain.

Those are back ground processes that Photos does after a macOS upgrade, that can make your iMac feel slower for a day or so.



Reply
User profile for user: padams35
padams35
User level: Level 4
3,559 points

Dec 27, 2020 8:09 PM in response to Robertg522

Any 'ultra fast' flash drive promising 100+ MB/s or faster write speeds will work well, but for best results stick with true SSDs. Avoid SSDs with extras like finger print scanners or hardware encryption... if you want encryption let MacOS handle that.


Personally I've had good results with Crucial SSDs, but others have advocated for SanDisk drives or OWC enclosures. All things being equal skip Samsung... there has recently been a string of Samsung SSD performance issues posted. I'd also suggest a clean install followed by Migration Assistant for data transfer instead of cloning the HDD to an SSD.

Reply

Beachballing and Imac running slow

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up