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Very disappointed in service

I have apple care. Has anyone every gotten something sent in and they take 3+ weeks to send your replacement/electronic back ??? I don’t know if this is normal, but I am highly disappointed. I have an iPhone xs max; the front has minor cracks also has a green line down the screen, only bottom half works. I also had shattered the back so they looked at it and I was eligible for a replacement phone. It has been 2 1/2 weeks and my replacement hasn’t even gotten shipped !!! (Remind you, my phone got sent in on the 12.15.2020, they received it on 12.18.20, said I was eligible for a replacement on 12.21.20)

shouldn’t it have gotten shipped after they seen I was eligible for a new one ??? Next time it makes me not even want to through apple, it’d be faster to get it fixed by someone local

iPhone XS Max, iOS 14

Posted on Dec 28, 2020 6:11 AM

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Well I should be able to go to the apple store to just get one right and have them cancel the order ? Idk if they’ll do that tho (not solved)

Posted on Dec 28, 2020 6:27 AM

4 replies

Very disappointed in service

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