Hey Tmcollins007,
Thanks for posting in Apple Support Communities. We understand that you have no audio when on a call, and the speaker icon is gray. If you haven't already, complete the steps in the following guide: If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker
If your carrier supports VoLTE, turn that off to see if you can hear on those calls again. Tap Settings > Cellular > Cellular Data Options for those options. Next to Enable LTE, if it says "Voice & Data", then VoLTE is turned on. If this is on, turn it off and test the sound issue on calls: About the LTE options on your iPhone
If the issue continues, let us know more details:
- Do you experience the same behavior with FaceTime audio calls?
- If using headphones, does the audio return during calls?
The more details you can provide the better.
Take care.