You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Hello. I’m trying to get a refund back

How can I get a refund back?

iPhone 8 Plus, iOS 14

Posted on Dec 28, 2020 9:41 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 28, 2020 9:50 AM

Read these please:


Request a refund for an App Store or iTunes Store purchase - https://support.apple.com/HT204084


Report a Problem to request a refund - https://reportaproblem.apple.com/?s=6


If a reporting a problem request is unsuccessful you can also try:


Other ways to contact iTunes Support:

https://www.apple.com/emea/support/itunes/contact.html

or

https://support.apple.com/country-selector/itunes



Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: http://www.apple.com/legal/internet-services/itunes/). Apple may refund on a case by case basis, but realize they can also say no.


2 replies
Question marked as Top-ranking reply

Dec 28, 2020 9:50 AM in response to jenice161

Read these please:


Request a refund for an App Store or iTunes Store purchase - https://support.apple.com/HT204084


Report a Problem to request a refund - https://reportaproblem.apple.com/?s=6


If a reporting a problem request is unsuccessful you can also try:


Other ways to contact iTunes Support:

https://www.apple.com/emea/support/itunes/contact.html

or

https://support.apple.com/country-selector/itunes



Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: http://www.apple.com/legal/internet-services/itunes/). Apple may refund on a case by case basis, but realize they can also say no.


Hello. I’m trying to get a refund back

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.