I can’t pair my brand new beats solo pro with my iPhone .

Hi Andy81o,

It's definitely important to be able to pair your Beats with your iPhone! We understand you're having some issues doing so, and we'd like to see how we can help. To start, we want to get a few details.

What happens when you try pairing?

Also, to narrow this down, are you able to pair other Bluetooth audio devices with your iPhone? Are you able to pair the Beats Solo Pro with any other devices? Knowing the answers to these questions would help work out next best steps.

As a starting point for troubleshooting, check out this link for some steps: If you can't connect to your wireless Beats product

Hopefully this helps so you can get started on using your Beats. Let us know.

Best wishes.

Hi Andy81o,

That's great news. Thank you for letting us know you got them up and running. Hope you enjoy the new Beats!

Take care.